Call Center Information Specialist I
4 weeks ago
Distinguishing Features of Work
This position reports to the Call Center Manager, supervising the Call Center. It is responsible for delivering excellent Customer Service to the Citizenry and providing accurate information regarding the Water Utility and other Departments of the City by using appropriate resources, institutional knowledge and directed training. The work is reviewed through the established goals and evaluation for work product in relationship to goals, daily, weekly, monthly and annually.
The days and hours for this position: Monday-Friday 8:00AM-5:00PM
Bargaining Unit: Service Employee's International (SEIU)
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