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General Manager Full Time

4 months ago

Portland, United States Gold's Gym Washington Full time
Company: Gold's Gym PNW
Position Type: Full-Time
About: Gold's Gym PNW is seeking a dynamic Manager to lead our team. As a Club Manager, you have the responsibility for nurturing a club culture that champions your members and team members to be Motivating, Authentic and Passionate.
 
You cultivate your club's culture through assembling a team of people who are committed to improving lives through fitness and strengthening the communities we serve
 
By delivering a consistent member-centric focus, and connecting with and empowering your team, you create a rewarding experience that generates financial results throughout all departments within your club.
 
Why You'll Love This Role:
  • Ambitious Goals: Set and achieve challenging targets for yourself and your team, with clear metrics and action plans driving business growth.
  • Team Success: Foster a high-performing team and create an environment conducive to individual and collective success.
  • Inclusive Culture: Shape a culture reflective of the company's values and strategic direction.
  • Revenue Attainment: Motivate and empower your team to meet and exceed revenue targets across various business segments.
  • Talent Development: Mentor and develop future leaders within your team, investing in their professional growth and advancement.
  • Hands-On Leadership: Collaborate closely with your team to ensure consistent delivery of exceptional service and member experiences.
 
Major Responsibilities
  • Team Development: Cultivate a cohesive and high-performing team, strategizing to exceed business objectives and create an environment conducive to success. Provide and maintain the highest level of customer service through personal actions and development of staff.
  • Exemplary Leadership: Lead by example, motivating and guiding team members to deliver an outstanding membership experience consistently. Consistently delivers a clean, friendly member and team member experience.
  • Cultural Alignment: Establish an inclusive culture aligned with the company's brand, values, and strategic vision.
  • Revenue Optimization: Drive revenue generation across memberships, fitness programs, and labor initiatives, inspiring your team to achieve and surpass targets. Responsible for taking walk-in guests to deliver results in dues, meet expectations around personal production.
  • Talent Management: Recruit and develop top talent, fostering their growth into exceptional leaders within the organization.
  • Collaborative Problem-Solving: Work collaboratively with your team to identify and overcome obstacles, ensuring exceptional service delivery and guest satisfaction. Provide effective decision-making regarding customer service issues.
  • Operational Excellence: Manage all facets of the business to include sales, fitness, and gym operations. Coordinate and optimize daily, weekly, and monthly club functions to enhance profitability, prioritize member satisfaction, and ensure compliance. 
  • Continuous Improvement: Implement strategies for continuous improvement in sales, service, and fitness categories, leveraging your business acumen and leadership skills.
  • Goal Setting: Guide and support team members in setting and achieving ambitious goals, driving both gym and career progression.
  • Effective Communication: Facilitate transparent communication channels to keep all team members informed, engaged, and equipped with the necessary training and resources. 
 
Qualifications
  • Bold Leadership: Demonstrate proficiency in fostering a high-performance culture through effective people development, innovation, and collaborative leadership.
  • Management Experience: Possess 2-4 years of progressive management experience, overseeing 12-20 employees within a team-oriented environment. Proven track record of employee development and advancement.
  • Industry Expertise: Acquire 3-5 years of diverse retail, hospitality, or operations industry experience, emphasizing operational efficiency and exceptional service delivery. Prioritize high team member and customer retention strategies. 
  • Mentorship: Dedication to training, developing, and mentoring team members through active observation, coaching, accountability, and leading by example.
  • Master Communicator: Phenomenal communication skills, oral and written, with heavy emphasis on listening
  • Education: High School diploma or equivalent required and gets you in the door, but we'd love to see a Bachelor's degree.
  • Certification: Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required. May be obtained upon hiring.
 
Physical Requirements/Environment
  • Must be able to work in an environment with occasionally high noise levels. The sound of weights clinking, feet flying across treadmills, and the laughter of lives changing can get loud.
  • Must be able to move frequently through all areas of the club. Your day includes continuous engagement and interaction with team members and club members.
  • Daily duties include lifting weights, squatting, bending, reaching, spotting, remaining in a stationary position for extended periods of time, and moving for prolonged periods of time.
  • Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures.
  • Must be able to access and operate Company computer system including preparing documents, entering data and email.
 
Availability: Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.
 
Please note that this job posting describes the general nature and level of work involved and may not include all responsibilities. Refer to the detailed Job Description for more information.
 
Note: Onsite work only. Relocation assistance is not provided.
 
Join us at Gold's Gym PNW and take the first step towards an exciting career in fitness management.