Client Service Associate

3 weeks ago

Berwyn, United States Archer Full time
About Archer:

Archer is a technology-enabled service provider that enables investment managers to manufacture solutions aligned with investor needs. With Archer's fully integrated and robust technology platform, investment managers can maintain their proven investment process while outsourcing operations and technology to create a servicing model geared for growth. Archer has deep and broad-based experience working with asset managers, creating customized solutions to help them swiftly launch new products, streamline operations, and enter new distribution channels.

Archer is a portfolio company of LLR Partners, a lower middle-market private equity firm based in Philadelphia.

About the role:

The Client Service Associate works in tandem with Archer's Client Experience team to deliver best in breed client service. The Client Service Associate is a client support role where you will serve as the point person to field daily inquiries and requests from Archer clients, which include some of the fastest-growing Asset Managers in the industry. The Client Service Associate will ensure responsiveness, follow-up, and escalation of any issues or inquiries raised by our clients in order to provide a positive experience with the Archer team and platform. The Associate will work closely with other members of the Client Experience Team to communicate details of client requests, enabling quick and efficient turnarounds. This individual will strive to provide superior client service, anticipating client needs and proactively communicating to set and exceed client expectations.

Responsibilities:
  • Understand customer needs, business drivers, and service requirements
  • Act as a client liaison for Archer Ops and Integration inquiries
  • Develop strong relationships with client contacts and deliver best in breed client experience
  • Ability to articulate best practices and advise on Archer platform/training
  • Develop Archer platform and workflow expertise quickly and efficiently respond to client inquiries

Position Requirements/Desired Skills:

The ideal candidate will have/be:
  • BA/BS in Accounting, Finance, or Business related field
  • 0 -3 years' experience in a related capacity; prior Archer experience a plus
  • Advanced skills in Microsoft Office, particularly Excel
  • Understanding of financial markets and various asset classes
  • Motivated, self-starter with a polished, professional, and hospitable demeanor
  • Superior verbal and written communication skills
  • Detail-oriented with strong analytical ability and technical aptitude
  • Ability to prioritize and manage multiple tasks and track to completion
  • A team player, who can also effectively operate independently as the situation dictates

We are a proud Equal Opportunity Employer

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