Hacienda Ford
3 days ago
Duties and Responsibilities:
- Answer incoming calls promptly and professionally, providing exceptional guest service.
- Engage with guests in a friendly and personalized manner, actively listening to their inquiries, concerns, and requests.
- Utilize the dealership's CRM system to accurately document guest interactions, appointments, and inquiries.
- Schedule and coordinate appointments for sales departments, ensuring smooth appointment logistics.
- Proactively make outbound calls to guests for various purposes, including appointment reminders, follow-ups, and promotions.
- Assist with online chats and email inquiries, ensuring timely and accurate responses to guest queries.
- Collaborate with other departments to promptly resolve guests' concerns or issues and ensure guest satisfaction.
- Stay updated on product knowledge, dealership promotions, and industry trends to provide accurate information and make personalized recommendations.
- Build and maintain strong guest relationships through personalized engagement and exceptional service.
Qualifications and Skills:
- Professional appearance
- Excellent communication capability
- Ability to set and achieve targeted goals
- Ability to thrive in a fast-paced environment with many priorities.
Benefits:
- Medical, Dental, & Vision Insurance: 100% employer-paid medical, dental, and vision insurance with various plan options to fit your needs.
- 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
- Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
- Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
- Sick leave three paid days per service year - 100% employer paid.
- Paid Holidays: 8 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day.
- Other Perks include a 5-day workweek for sales, parts, and administration positions, 90-day and annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.
Requirements
By submitting your application, you agree to the following:
- You are at least 18 years old.
- You have a valid driver's license with an acceptable driving record.
- You will pass a pre-employment drug screen.
- You will undergo a background check.
- You understand that the 401K company match has an annual maximum amount.
- You understand that earned vacation time is based on the total time of continual employment.
- If you do not meet all these requirements, your application will not be considered.
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