Scheduler - Sleep Lab Center

2 weeks ago


Lockport, United States Dupage Medical Group Full time

Overview

Location: Lockport

Hours: Full-time; Monday-Friday, 8:00-4:30pm

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

* Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
* $5,250 Tuition Reimbursement per year
* 40 hours paid volunteer time off
* A culture committed to Diversity, Equity and Inclusion (DEI) and Social Impact
* Wellness program that includes complimentary subscriptions to Noom and Calm apps
* 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members
* 401(k) Match
* Profit-sharing program

Responsibilities

* Check-in/Greeting Patients/ Patient Scheduling
* Acknowledges and welcomes patients and visitors.
* Sets the tone for a positive experience
* Check in and schedules appointments, following sleep scheduling protocol
* Answers heavy call volumes to fulfill patient needs over the phone
* Verifies patient information, while documenting in their Electronic Health Record (EPIC)
* Performs all other duties/responsibilities as assigned
* Reviewing schedule
* Pre-screen patients based on departmental protocol
* Monitor schedules daily, ensuring that all open slots are filled on the same day."
* Daily monitoring of patient scheduling reports
* Exam Preparation
* Review the Daily Appointment Report and prepare charts as appropriate.

Qualifications

* High school diploma or GED
* Three years of patient/client-facing experience
* Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
* Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
* Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.



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