Customer Service Representative

3 weeks ago


Ogden, United States TAB Bank Full time
As a Customer Experience Representative, you are responsible for providing an extraordinary experience through all avenues of communication including phone, email and chat. As a Customer Experience Professional, you are expected seek solutions that provide the optimal outcome for both the customer and TAB Bank. A Customer Experience Professional is empowered to work with management to identify deficiencies in products, services, or bank systems.

Essential Duties and Responsibilities:

  • Build lasting relationships with all TAB Bank clients by providing an extraordinary experience.
  • Handle all omnichannel communications both inbound and outbound including phone, email, chat, and social.
  • Responsible for handling routine to complex needs of customers regarding their relationship with TAB Bank.
  • Answer Inquiries, resolve problems, promote products and enhance customer knowledge.
  • Obtain knowledge and understanding of all banking departments and products to provide customers with highest quality of service possible.
  • Adhere to and meet call evaluation requirements and expectations.
  • Advance through certification levels in an outlined timeline.
  • Adhere to bank policies and procedures.
  • Own the customer's experience.
  • Other bank projects and duties as assigned.

Education and Experience Requirements:

  • High school diploma or equivalent required.
  • Some college preferred, but not required.
  • 6 months minimum of customer service experience required; a combination of experience, education, skills, and community involvement may be taken into consideration to meet qualification requirements.
  • Some banking experience preferred, not required.

Knowledge, Skills, and Abilities Requirements:

  • Candidate must be dependable, detail-oriented, observant, and thorough.
  • Candidate must have strong interpersonal (verbal and written) communication skills.
  • Basic computer skills including the ability to navigate multiple windows and applications and utilize all tools available to find information.
  • Higher compensation may be available for bi-lingual representatives.

TAB Bank Offers:

  • Onsite Gym
  • Tuition Reimbursement
  • Paid Holidays
  • Gym Reimbursement
  • College Scholarships for Employees and Families
  • 401(k)
  • Paid Time Off (PTO)
  • Employee Assistance Program (EAP)
  • I Made the Grade
  • Holiday Club Program
  • Medical, Dental, Vision, Life and AD&D, Voluntary Disability, Flex Spending & Dependent Care

TAB Bank will not sponsor applicants for work visas.

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