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Night Auditor

4 months ago

Marlborough, United States Royal Plaza, Inc. Full time
Tasks and job duties, include, but are not limited to, the following:
  • Assist and oversee of Front Desk/Audit functions
  • Balance and post the Front Office accounts
  • Distribute daily report and others as requested
  • Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night
  • Handle the guest check-in/check-out needs, inquires and reported issues
  • Obtain and verify essential guest information, ensure accuracy and completeness of all records
  • Assign guest rooms on the basis of reservation requirements
  • Read, maintain and make entries in the Front Desk log book
  • Oversee the issue of other department keys and maintain the log showing the time and to whom issued
  • Ensure the timely delivery of wake-up calls and express checkout bills to the guest
  • Adhere to all hotel policies and procedures and all changes that may occur
  • Maintain computerized hotel systems
  • Responsible for requesting and inventory of supplies for the Audit staff
  • Report any physical, financial and personal miscellaneous discrepancies to Management

Prerequisites:

Education: High school or equivalent.

Experience: Previous hotel experience preferred but will train. Ability to handle any type of customer relations.

Physical: Requires writing, typing, repetitive motions, excellent verbal and listening skills, attention to detail, organization, standing for long periods of time, walking, sitting, and the ability to lift 25 pounds.

Benefits:

We offer our eligible Associates a number of benefits to enhance their health and well-being:
  • Group insurance, including Dental and Vision
  • Paid time off including vacation days, sick days and holidays
  • Referral Bonus
  • Voluntary benefits including accident, life and critical illness
  • Employee Discount
  • Family and Friends Discounts