Port Services Customer Service Representative

3 weeks ago


Houston, United States NFI Industries Full time

The Customer Service Representative is responsible in ensuring customer satisfaction in responding to the needs and requests, in addition to booking of freight to meet company revenue goals.

Shift: Monday -Friday 8 AM to 5 PM

Essential Duties & Responsibilities:

* Coordinates all customer requirements of assigned area including trailer size, loading and unloading requirements and daily customer commitments for priority
* Schedule appointment times for freight-contact customer and let them know what we can schedule and what we can't
* Coordinates changes and updates with Load Planners
* Monitor service for assigned accounts
* Responsible for the transactions of daily tenders-EDI
* Provides constant communications of service issues to appropriate personnel and departments
* Compiles and reports turndowns on call sheet, based on loads solicited
* Coordinates pre-book/overbook freight
* Coordinates and completes data entry - provides modification and corrections
* Provides assurance that all necessary information is available to customers in a timely fashion
* Oversees the success and timely status of reporting on all loads
* Maintains positive and encouraging working relations with customers
* Other duties as needed

Job Related & Physical Requirements:

* Ability and availability to work flexible hours as needed

Experience, Education, and Training:

* Computer applications proficiency in MS Office
* Excellent oral and written communication skills
* Excellent customer service skills
* Ability to work in a team environment



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