Shop Service Technician-Paving Equipment

7 days ago

Irving, United States Holt Cat Full time

The Paving Equipment Shop Technician provides face-to-face customer service located on-site locations and is responsible for the inspection, troubleshooting, diagnosing, repairing, and reconditioning of paving construction equipment. Paving Equipment Repair Experience Required. Minimum 2 years of repairing paving equipment experience. Sign-on bonuses available up to $5,000.

Essential Functions:

* Performs repairs and troubleshooting with minimal supervision
* Performs troubleshooting and diagnoses of equipment malfunctions and failures
* Removes and install parts, disassembles and assembles components, and tests and adjusts assemblies
* Repairs and/or replaces components according to CAT standards
* Tests and verifies proper operation of all repairs and adjustments
* Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete the job (work order, parts order, Vision Link, DBS, SimsSI, SIS web)
* Operates equipment and vehicles with possession of all necessary licenses and certificates
* Adheres to contamination control and HAZMAT rules and regulations
* Maintains all company equipment, tools, and the vehicle in good, clean, and working order
* Communicates job progress to supervisor and customer as needed
* Complete assigned jobs and tasks to meet/exceed flat rate times and re-do metric standards
* Works overtime as required by workload and customers' needs
* Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
* Projects professionalism with both internal and external customers, including personal appearance
* Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
* Requires regular and punctual employee attendance
* Performs other duties as assigned

Knowledge, Skills, and Abilities:

* Knowledge of complex grade control systems, special software/hardware required for machine communication and diagnoses, intelligent compaction, machine application, asphalt densities, mat deformities, and correct machine operation procedures
* Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
* Knowledge of safe work procedures and practices
* Demonstrates proficiency with current computer software, related hardware, and machine electronic systems
* Exceptional skills in customer service
* Excellent diagnostic and troubleshooting skills
* Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
* Operation and control skills to control operations of equipment or systems
* Equipment selection skills to determine the kinds of tools and equipment needed to do a job
* Ability to communica

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