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Guest Relations Associate

2 months ago

Escondido, United States San Diego Humane Society Full time

Guest Relations Associate (Temporary)

Guest Relations Escondido, California

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Description

San Diego Humane Society is hiring full-time temporary Guest Relations Associates for our Escondido Campus

How you'll impact our mission:

At San Diego Humane Society, we're united by our mission toInspire Compassion. The ideal candidate will be responsible for making sure guests feel welcomed, and is serves as the first point of contact in the following areas: Admissions, Stray, Reclaim, Lost and Found, and Adoptions. If you're passionate about making an impact in the animal welfare movement, we'd love to talk to you.

What's in it for you?

At SDHS, we're proud to be an Equal Employment Opportunity Employer and commit to being a place whereeveryperson - staff, volunteer, and guest - can feel a sense of belonging. We support and invest in employees through conscious delivery of benefits and a workplace environment based on our Core Values.

As an employee you'll enjoy:

+ Competitive pay and paid time-off (including your Birthday Day Off)

+ Comprehensive training and well-being program s, and options for health benefits

+ 403(b) retirement plan with 5% match after 1 year

+ Free pet adoptions, pet vaccines and spay/neuter services

+ ...and so much more

What you'll do:

+ Provide exceptional service to every guest; this includes immediately acknowledging guests as they enter or call SDHS and thanking them for coming to SDHS. Check guests in and out for relinquishment and euthanasia services.

+ Check in stray animals brought in by the public and gather detailed information regarding the animal's owner, found circumstance, and behavior.

+ Reunite lost animals with their owners by confirming ownership, collecting payment, and completing paperwork.

+ Assist owners who have lost their pet via stray walks, system searches, and lost reports.

+ Cross train in all areas of the Guest Relations department including Admissions, Stray, Reclaim, Lost and Found, and Adoptions.

What we're looking for:

+ High School Diploma or equivalent required

+ Minimum of one (1) year experience in customer/guest services required, 2 years preferred

+ Bilingual skills a plus, bilingual-Spanish preferred

Location & Hours: Based at our Escondido Campus. These positions will last for approximately 4 - 6 months .

Pay: Starting range is between $18.25 - $20.53 per hour and is eligible for an hourly bilingual-Spanish premium.The actual hourly rate is determined by your related education and experience.

Career Growth through Job Levels: Guest Relations offers three job levels as you grow within your role. Growth is based on time worked in your SDHS Guest Relations Associate role and meeting other training and performance requirements - everyone can advance once they meet the requirements Advancing levels is recognized through a title change and pay increase.

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