Public Area Attendant
3 weeks ago
Live By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.
Job Specific
* Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department
* Applies excellent guest relations skills when interacting with guests
* Consistently maintains a positive attitude that ensures the best guest experience
* Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
* Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
* Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
* Performs all duties in a timely and professional manner
* Applies teamwork skills at all times
* Gives recognition to repeat guests
* Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
* Cleans and dusts lobby areas
* Cleans and restocks all assigned restrooms
* Removes trash from all assigned areas
* Uses proper chemicals when cleaning as described by the department's procedures
* Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
* Polishes all metal around lobby areas
* Turns lost and found items into Security in accordance with hotel standards
* Cleans and sanitizes assigned public and back of the house areas
* Complies with all specific HOSTAR policies and procedures
* Removes Room Service trays from hallways and places in appropriate location in service corridor
* Assists with general cleaning of guestrooms
* Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
* Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
* Transfers and stocks all supplies from Receiving as directed
* Ensures that the Housekeeping storeroom is neat, organized, and secure
* Turns mattresses
* Cleans chandeliers
* Properly uses and maintains equipment and supplies
* Maintains excellent condition of grounds, floors, carpets, etc.
* Cleans ashtrays and ash urns
* Cleans ice machine areas
* Cleans elevator foyers
* Cleans elevator doors
* Cleans elevator tracks
* Washes doors
* Vacuums guest hallways
* Cleans windows
* Cleans door jams and fire boxes
* Cleans and mops stairwells
* Cleans handrails
* Sweeps and mops hallways
* Replaces burned out light bulbs according to established procedures
* Assists in preparation and deep cleaning of VIP rooms
* Moves furniture in rooms as required
* Cleans spots on walls
* Cleans spots on carpets
* Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts
* Takes dirty linen to laundry pick up areas
* Cleans offices as scheduled
* Cleans Front Desk and back office area
* Cleans back of the house windows as needed
* Attends all department meetings as scheduled
* Assists in restocking Room Attendant caddies
* Fills Room Attendant bottles with chemicals according to department guidelines
* Brings dirty glasses down to Housekeeping department at the end of shift
* Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets
* Cleans service landings
* Cleans stocks, and organizes linen closets, ensuring that they are always locked
* Checks all vacuums used by Room Attendants and maintains them
* Completes in a timely manner all daily cleaning items for the specific public area assigned
* Takes trash to the compactor at the end of the day
* Performs as Restroom Attendant for special events, when required
* Performs as Room Attendant, if required, on an emergency basis
* Graduate Houseperson: trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper's Course Outline, Standards, and Procedures
* Demonstrates ability to provide coverage in related departments as directed
* Special projects and other duties as assigned
General
* Promotes and applies teamwork skills at all times
* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
* Is polite, friendly, and helpful to guests, management and fellow employees
* Executes emergency procedures in accordance with hotel standards
* Complies with required safety regulations and procedures
* Attends appropriate hotel meetings and training sessions
* Maintains cleanliness and excellent condition of equipment and work area
* Complies with hotel standards, policies and rules
* Recycles whenever possible
* Remains current with hotel information and changes
* Complies with hotel uniform and grooming standards
Qualifications
* Basic English language skills
* Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
* Able to work a flexible schedule, including weekends and holidays
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