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Evening Supervisor

2 months ago

Seattle, United States ABM Full time

Pay: $33/HR+

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members

This position will be directly responsible for the overall operation and supervision of a janitorial staff at an assigned location.

Job Description:

* Establish and maintain strong client relationships with a positive customer service orientation.
* Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
* Provide leadership and support while being available for emergency and off-hour support.
* Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
* Plan and assign work schedules to ensure service delivery expectations are achieved.
* Ensure timely responses to client-reported emergency cleaning situations.
* Train staff on building and property security protocols at each assigned client location.
* Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
* Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.
* Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
* Train and manage Site janitorial and Porter staff.
* Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
* Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
* Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.

Minimum Requirements:

* At least 2 years of experience supervising employees.
* Experience with commercial cleaning industry is a big plus.
* Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
* MS Office (Outlook, Word, Excel) proficiency required.
* Valid Driver's License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
* Proven ability to handle confidential information with discretion.
* Detail-oriented with a high level of accuracy.
* Strong organizational, multi-tasking, and prioritization skills.
* Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
* Resourceful team player with a positive outlook and approachable demeanor.
* High School Diploma or GED (Required)