See more Collapse

Sr Cust Serv Rep

1 month ago

Shreveport, United States Genuine Parts Company Full time

SUMMARY:

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
* Orders items to ensure appropriate inventory levels are maintained for customers.
* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
* Expedites backorders. May pull inventory and prepare order for shipment to customer.
* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
* Determines the most cost effective shipping method for customer orders.
* May handle customer returns.
* May be assigned to one customer.
* Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
* May be responsible for quality and/or safety in the branch.
* Performs other duties as assigned.
* Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE

* Typically requires a high school diploma or GED
* Five (5) or more years of related experience or an equivalent combination.
* KNOWLEDGE, SKILLS, ABILITIES
* Excellent communication skills including written, verbal, and listening.
* Ability to multi-task and time management skills required.
* Excellent computer skills.
* Excellent negotiation skills.
* Strong product knowledge.
* Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

* None required.

SUPERVISORY RESPONSIBILITY:

BUDGET RESPONSIBILITY:

* No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

We have other current jobs related to this field that you can find below

  • Sr. Project Manager

    1 month ago

    Shreveport, United States Volkert Inc Full time

    Job DescriptionJob DescriptionAre we the road to your future?Volkert is employee owned and a Top 100 design firm, committed to providing clients with creative solutions for sustainability, including improvements to infrastructure, the environment, and natural resources. Founded in 1925, Volkert is celebrating a century of serving our employees, clients,...

  • OnPremise PreSales Representative

    4 weeks ago

    Shreveport, United States Eagle Distributing of Shreveport Full time

    Responsibilities – Will include but are not limited to the following: Maximize sales of Eagle Distributing products in assigned accounts by increasing distribution, shelf space, displays, securing price points, draught taps, merchandising, etc. Responsible for regular call frequency on assigned retail accounts primarily to sell volume, increase...

  • On-Premise Pre-Sales Representative

    1 month ago

    Shreveport, United States Eagle Distributing of Shreveport Full time

    Job DescriptionJob DescriptionResponsibilities Will include but are not limited to the following:Maximize sales of Eagle Distributing products in assigned accounts by increasing distribution, shelf space, displays, securing price points, draught taps, merchandising, etc.Responsible for regular call frequency on assigned retail accounts primarily to sell...

  • On-Premise Pre-Sales Representative

    6 days ago

    Shreveport, United States Eagle Distributing of Shreveport Full time

    Job DescriptionJob DescriptionResponsibilities Will include but are not limited to the following:Maximize sales of Eagle Distributing products in assigned accounts by increasing distribution, shelf space, displays, securing price points, draught taps, merchandising, etc.Responsible for regular call frequency on assigned retail accounts primarily to sell...

  • Pt/Ft Sales Rep

    2 weeks ago

    Shreveport, United States The WRS Group - Symmetry Financial Full time

    Job DescriptionJob DescriptionWe are actively hiring highly motivated sales professionals and those looking to start their sales career. We are a financial services agency partnered with Symmetry Financial Group serving clients nationwide in the areas of mortgage protection life insurance, whole life, term life, accidental coverage, retirement planning...

  • Pt/Ft Sales Rep

    6 days ago

    Shreveport, United States The WRS Group - Symmetry Financial Full time

    Job DescriptionJob DescriptionWe are actively hiring highly motivated sales professionals and those looking to start their sales career. We are a financial services agency partnered with Symmetry Financial Group serving clients nationwide in the areas of mortgage protection life insurance, whole life, term life, accidental coverage, retirement planning...

  • Pt/Ft Sales Rep

    13 hours ago

    Shreveport, United States The WRS Group - Symmetry Financial Full time

    Job DescriptionJob DescriptionWe are actively hiring highly motivated sales professionals and those looking to start their sales career. We are a financial services agency partnered with Symmetry Financial Group serving clients nationwide in the areas of mortgage protection life insurance, whole life, term life, accidental coverage, retirement planning...

  • Customer Service Representative

    3 weeks ago

    Shreveport, United States Acme Brick Full time

    Summary We are currently seeking a “best in class” Customer Service Representativewith excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and service issues as they arise and enter customer orders into the sales system. The ideal...

  • Administrative Assistant

    5 days ago

    Shreveport, United States PuroClean of Shreveport Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceFree uniformsVision insuranceAdministrative AssistantPerks:Online Mobile CoursesFixed SchedulingPaid Training for Career AdvancementOpportunity to Help People in Times of NeedAggressive Competitive WagesCompany and Culture:PuroClean, a leader in emergency property restoration services, helps families and...

  • Sr Specialist

    4 weeks ago

    Shreveport, United States MAXIMUS Full time

    Description & Requirements Are you a seasoned proposal writer with a knack for winning state and local government contracts? We're looking for a Senior Proposal Writer to join our team and take charge of crafting compelling responses to Requests for Proposals (RFPs), Requests for Information (RFIs), and other vital government inquiries. Essential Duties...

  • Transportation Training Supervisor_

    4 days ago

    Shreveport, United States Performance Food Group Full time

    **103026BR** **Job Title:** Transportation Training Supervisor **Location:** Performance Shreveport (0571) **Job Description:** **We Deliver the Goods:** + Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more + Growth opportunities...