5890 - Tax Collection Specialist I - (Treasurer's Office)

4 weeks ago

Tucson, United States Pima County, AZ Full time

OPEN UNTIL FILLED

Pay Grade: 3

Pay Range

Hiring Range: $17.36 - $20.40 Per Hour

Full Range: $17.36 - $23.44 Per Hour

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.    

    

Provides complex professional services regarding property tax collections for the Pima County Treasurer's Office. Duties include providing customer service, processing payments, answering a multiline phone system, researching property tax payments, and providing investment information for delinquent taxes. (Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)

Assumes the duties and responsibilities of running a cash drawer, provides safe and secure storage, keeps all cash receipts to support reconciliation, and assumes personal liability for any cash losses or discrepancies;

Reconciles daily collections to system reports, researching and adjusting any errors or inconsistencies;

Reconciles daily tax lien redemptions to reports generated by tax collection system, corrects errors and prepares payment documents and redemption reports for distribution to investors;

Provides advice to County staff and the public on property tax based on current Arizona Revised Statutes and Treasurer's Office procedures;

Fulfills and responds to research requests submitted by public or internal County projects;

Documents research results, refund and payment reallocation requests and details related to public inquiries in parcel notes for future reference by fellow staff and administration;

Researches erroneous payments made by private citizens or institutions acting as the owner's agent, coordinates with the appropriate parties to resolve the issue;

Collects, reviews and retains supporting documentation in compliance with statutory requirements and redacts and disposes of sensitive information properly;

Reviews current and delinquent Real, Secured, and Unsecured property tax statements and records, verifies ownership and property classification and advises the public on how to make any necessary changes;

Prepares and distributes letters and notifications regarding tax payments and payment errors to submitter.

KNOWLEDGE & SKILLS:

Knowledge of:

general office practices and procedures;

Treasurer's Office policies and procedures;

Arizona Revised Statutes related to property tax;

business English, grammar, composition and spelling;

accounting principles, practices, and methods;

computer software including spreadsheets, word processing documents and databases.

 

Skill in:

assessing customer needs and ensuring customer's receipt of needed services through personal service or making appropriate referrals;

communicating effectively, both orally and in writing;

cash handling, verification and identification of counterfeit bills;

making routine mathematical calculations;

maintaining records, databases and spreadsheets;

operating a variety of standard office equipment.

(1) Four (4) years of experience performing administrative activities for an office, department, specialized program, or business.

(Additional relevant experience and/or education from an accredited college, university, or vocational/technical school may be substituted.)

OR:

(2) One (1) year of experience with Pima County in either a clerical or paraprofessional administrative classification.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):   

* Experience in accounting or banking.


* Experience with cash handling.


* Experience in customer service.



Selection Procedure: 

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidates from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Licenses and Certificates: Some positions require a valid Arizona Class D driver license at the time of application. Failure to obtain/maintain the required licensure shall be grounds for termination.

 

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.   

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.

 

This classification specification is intended to indicate the basic nature of positions allocated to the classification and examples of typical duties that may be assigned.  It does not imply that all positions within the classification perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.

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