Member Relations Assistant

2 weeks ago

Naples, United States Troon Golf, L.L.C. Full time

Tiburón Golf Club in Naples, Florida is excited to announce the exceptional career opportunity of Part- Time (week days and weekends) seasonal member Relations Assistant. Qualified candidates must thrive in a hospitality environment, and be highly focused on providing superior service. This position requires long periods of sitting at the front desk.

Pay rate: $16.50 - $17.00

Key Responsibilities of the Front Desk Concierge:

* Familiarizes themselves with club events and department basics so that they can accurately relay information to members and guests.
* Answers all incoming member and guest calls to the guest service desk and redirects them to the appropriate department.
* Replies to all incoming emails by answering or redirecting the email to the appropriate department.
* Presents themselves in a professional manner. Communicates professionally in both written communication as well as verbally with members and other associates.
* Assists Director of Sales with current and NEW member information.
* Creates and displays accurate signage in a timely manner throughout the club for member and outside events. Removes signage, and/or delegates the removal in a timely manner.
* Assists members and guests with general questions and concerns regarding events and directs all other inquiries to the appropriate department or person.
* Must use discretion regarding members, club, and associate personal information and display proper judgement when discussing sensitive and confidential information.
* Maintains adequate supply of brochure rack items in a clean, well-organized manner and posts member events flyers in member locker room.
* Maintains a clean work environment and is proactive in keeping the surrounding areas throughout the clubhouse clean and free of clutter.
* Assists guests and follows up with various services such as: making dining reservations, Member event reservations, hotel reservations, coordinating car and limousine service, providing directions, and other special arrangements.
* Must be flexible with scheduling and able to work weekends and holidays. (Typically Saturday and/or Sunday). Coordinates days off with other concierge and advises manager.
* Incorporates safe work practices in job performance.
* Willingness to assist in other departments as needed.

Minimum Qualifications for the Member Relations Assistant:

* High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Other Qualifications:
* Regular and reliable attendance. Arrives to shift on time.

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