Call Center Administrative Assistant

1 month ago

Coatesville, United States WITMER PUBLIC SAFETY GROUP INC. Full time
Description

This position is responsible for providing administrative and clerical services support to the Customer Service department and other departments when needed. Ensures these services are completed in a timely and accurate manner to support the effective and efficient operation of the organization.

Location: Across from the Chester County Airport (Right off the express 30 bypass)

Essential Duties and Responsibilities
  • Provide back-up support to receptionist with sending, receiving and distributing faxes for the company.
  • Process quotes received in customer services department via fax, email, and mail.
  • Files claims with shipping carriers within a timely manner and tracks their progress for resolution. Reports progress to CSM monthly.
  • Schedules monthly department meetings and is responsible for taking minutes, drafting minutes for review by CSM, and then distributing.
  • Responsible for mailing catalog requests received in customer service.
  • Responsible for drafting the daily update email to distribute to the CS Team. Distributing after approval from CSM.
  • Assisting with customer or vendor emails and/or voice mails.
  • Relieve Switchboard Receptionist during lunch and as needed.
  • Assist Call Center Manager and/or Supervisor with creating Call Center schedules (including but not limited to lunch & Saturday schedules).
  • Assist Call Center Manager, Supervisor and/or Call Center team leaders with problem solving.
  • Creation of communication to customer and/or vendors.
  • As needed, take inbound customer calls and make outbound calls.
  • Overall appearance & organization of the copier area.
  • Provide backup support for delivery of internal mail to be distributed to various departments (received by Receptionist for distribution).
  • Complies with all Witmer Public Safety Group Policies and Procedures.
  • Performs any other duties or projects assigned by the management team.

Requirements

  • Must be proficient in Microsoft Office (Excel/Word/Outlook)
  • Associates degree with courses in secretarial/office administration.
  • Two years related experience or equivalent combination of education and experience.
  • Must be able to type 60 WPM.
  • Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping.
  • Knowledge of modern office procedures and methods including style and format of letters, memoranda, and reports.
  • Identifies the problem and considers potential solutions. Employs multiple problem-solving strategies. Seeks assistance as necessary.
  • Ability to meet all required deadlines; ability to change priorities quickly as needed; ability to independently handle stress and maintain a mature problem-solving demeanor.

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