Call Center Administrative Assistant
2 months ago
This position is responsible for providing administrative and clerical services support to the Customer Service department and other departments when needed. Ensures these services are completed in a timely and accurate manner to support the effective and efficient operation of the organization.
Location: Across from the Chester County Airport (Right off the express 30 bypass)
Essential Duties and Responsibilities
- Provide back-up support to receptionist with sending, receiving and distributing faxes for the company.
- Process quotes received in customer services department via fax, email, and mail.
- Files claims with shipping carriers within a timely manner and tracks their progress for resolution. Reports progress to CSM monthly.
- Schedules monthly department meetings and is responsible for taking minutes, drafting minutes for review by CSM, and then distributing.
- Responsible for mailing catalog requests received in customer service.
- Responsible for drafting the daily update email to distribute to the CS Team. Distributing after approval from CSM.
- Assisting with customer or vendor emails and/or voice mails.
- Relieve Switchboard Receptionist during lunch and as needed.
- Assist Call Center Manager and/or Supervisor with creating Call Center schedules (including but not limited to lunch & Saturday schedules).
- Assist Call Center Manager, Supervisor and/or Call Center team leaders with problem solving.
- Creation of communication to customer and/or vendors.
- As needed, take inbound customer calls and make outbound calls.
- Overall appearance & organization of the copier area.
- Provide backup support for delivery of internal mail to be distributed to various departments (received by Receptionist for distribution).
- Complies with all Witmer Public Safety Group Policies and Procedures.
- Performs any other duties or projects assigned by the management team.
Requirements
- Must be proficient in Microsoft Office (Excel/Word/Outlook)
- Associates degree with courses in secretarial/office administration.
- Two years related experience or equivalent combination of education and experience.
- Must be able to type 60 WPM.
- Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping.
- Knowledge of modern office procedures and methods including style and format of letters, memoranda, and reports.
- Identifies the problem and considers potential solutions. Employs multiple problem-solving strategies. Seeks assistance as necessary.
- Ability to meet all required deadlines; ability to change priorities quickly as needed; ability to independently handle stress and maintain a mature problem-solving demeanor.
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