Dental Receptionist

2 weeks ago

Mill Creek, United States Mosaic Dental Collective Full time

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Job Type

Full-time

Description

The Receptionist will be the first face that welcomes all patients as if they are a member of the family. We are a team-oriented practice that succeeds on communication and support of one another. Excellent customer service and a positive attitude are a must for this position.

Schedule is Full Time: Mon-Thurs: 7am-5pm; Friday: 7am-12pm

Pay Range: $18-$22 per hour DOE

Duties include:

* Welcome patients by greeting them promptly and engaging in conversation
* Schedule and confirm appointments, answer the telephone, assist with patient questions
* Enter and track treatment plans in the group's computer system
* Act as a subject matter expert on the insurance plans accepted by the group, including their limitations and exclusions
* Collect payments from patients on any amount that may be owed, including current treatment being performed as well as past due balances; handle payments in accordance with the group's Cash Handling Policy
* Follow up on internal Specialty referrals to ensure treatment is scheduled and completed; ensure completed treatment is communicated back to the referring Dentist
* Ensure every patient has a future hygiene appointment scheduled
* Partner with clinical providers to ensure they feel supported, participate in team huddles daily, proactively monitor the flow of the office
* Address patient complaints in a timely and compassionate manner, transition escalated patients to management as appropriate

Requirements

* At least 6 months of dental front office experience required
* Experience utilizing a dental/healthcare practice management system(s), Open Dental preferred
* Professional conduct and appearance

Salary Description

$18-$22

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