Regional Ombudsman

Position Summary

The Regional Ombudsman functions under close supervision, acting as the primary representative of and advocate for long-term care consumers for an assigned region of the state under the supervision of the Assistant Ombudsman Services Supervisor at The Board on Aging and Long Term Care (BOALTC).

Core responsibilities include:

* Conduct professional investigations of complaints pursuant to the Federal Older Americans Act (OAA); sec. 712, related to the care and treatment of individuals residing in long term care facilities (nursing homes, community-based residential facilities, adult family homes, residential care apartment complexes).
* Conduct professional investigations of complaints related to services provided to older adults under the Family Care/PACE/Partnership, MA waiver programs.
* Participate in Title XVIII and Title XIX certification surveys, as specified by federal law.
* Provide representation of clients at hearings and appeals of long-term care services before the Office of Administrative Hearings and before other appropriate bodies.
* Provides education, information, outreach and technical assistance to adults age 60 and older, their families/ significant others, and providers.

This position is in a satellite office and is responsible for their own administrative and operational support without onsite technical or supervisory staff. The position requires the ability to self-prioritize, make appropriate and timely referrals, document work and manage time while responding to every request for assistance. This position requires frequent travel. The candidate hired into this position will be assigned to work within a specific territory and will have their home designated as their headquarters city.

Salary Information

The hourly rate for this position will be $26.79 per hour, plus excellent benefits. This classification is assigned to pay schedule/range 12-64. This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA). A 12-month probationary period will be required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Job Details

Persons hired for this position may not, for reasons of conflict of interest, perform any paid or voluntary work for any long-term care or acute care provider.

Due to the nature of the position, BOALTC will conduct background checks on applicants prior to selection. BOALTC does not sponsor work visas. All persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form.

These positions involve regular and frequent travel. The selected candidate must live near, be willing to move, or currently live within one of the service areas and be able to obtain reliable transportation on a consistent basis. Evidence of auto insurance must be obtained prior to the selected candidate's start date if using a personal vehicle for work. The incumbent will be required to possess a valid Wisconsin driver license that meets the State's Risk Management requirements to use fleet vehicles.

Qualifications

Qualified applicants will have education, training, or experience:

* Working with clients in managed long-term care programs, and the associated state and federal laws, state administrative rules and contracts, administrative code, or similar
* Conducting complaint investigations regarding long-term care settings (nursing homes, assisted living communities, etc.) or programs (e.g. interviewing parties, on-site visits, reviewing documents, conducting research, or similar).

In addition, well-qualified applicants will have education, training, or experience with:

* Appeals and fair hearing processes related to long-term care programs and services
* Referral sources including but not limited to: Community I-Teams, Dementia supports, mental health resources, Aging and Disability Resource Centers, Department of Health Services

How To Apply

Apply online To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application. Please visit the Frequently Asked Questions section for general wisc.jobs user information and technical assistance.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. Please review instructions on developing your resume and letter of qualifications. Your cover letter is limited to a maximum of two (2) typed pages, single-spaced, no smaller than 10-point font, with 1-inch margins. Resumes should be limited to no more than two (2) pages (no format requirements). Pages more than the specified limits may not be evaluated. References are not necessary at this stage of the process.

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

If you are a veteran with a 30% or greater service-related disability and are not currently employed in a permanent position with Wisconsin State Government, please send a cover letter, resume, DD-214 and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below.

Questions can be directed to taylore.ransom@wisconsin.gov

Deadline to Apply

Applicant materials are due by 11:59pm on May 15, 2024.