Service Center Project Manager

3 weeks ago

Boston, United States Commonwealth Care Alliance Full time

The Project Manager is a key project delivery role in the Service Center Business Operations team responsible for delivering projects based on department and corporate priorities. The successful candidate will lead projects by leveraging strong project management skill, leadership, influence, communication, and negotiation based on well-established stakeholder management abilities and strong collaborative working relationships.

This role will be responsible for participating in or leading small to medium sized projects. This includes managing through all aspects of both business and software development lifecycles using industry standard practices such as risk management, project scheduling, vendor management and stakeholder management. Building and overseeing project plans, RACI matrix, and any other project management related document or tools.

Projects will involve enterprise-wide and cross departmental initiatives aimed at improving one or more domains of the health plan's operations, including initiatives for the various areas of the CCA service operations department including Member Services, Provider Services, Consumer Experience, Training, Quality, Member Communications and Administrative teams.

Supervision Exercised: None

* Support Program Managers and Senior Project Manages in the development of proposed project business cases, scope, estimates, delivery schedules and interdependencies mapping.
* Drive delivery related to all aspects of assigned projects to business implementation.
* Ability to support the facilitation of project meetings, including but not limited to assigned projects.
* With reliance on the Enterprise Delivery Leader or Program Manager, identify and communicate issues, risks, and status to drive decisions and management stakeholder expectations.
* With reliance on the Enterprise Delivery Leader or Program Manager, build and manage appropriate project plans including interdependency management.
* With reliance on the Enterprise Delivery Leader or Program Manager, identify, measure, monitor and control cross program interdependencies with other programs and business areas.
* With reliance on the Enterprise Delivery Leader or Program Manager, forecast and manage resource demand and constraints across project deliverables.
* With reliance on the Enterprise Delivery Leader or Program Manager, negotiate conflict resolution and build awareness of organizational dynamics.
* Support the forecast and management of all financial aspects of assigned projects Support the management of appropriate vendor support for assigned projects.
* With reliance on the Enterprise Delivery Leader or Program Manager, adapt plans and priorities to address changes, risks, and resource management.
* Working as part of the Service Center Business Operations Team, the Project Manager will manage assigned workstreams for various Technological systems and process improvement, implementation projects in line with Digital Project Management standards and support internal operational and process improvement efforts.
* Design, develop and maintain project plans that conform to program standard methodology, including the definition of deliverables and milestones.
* Monitor and control project during planning, execution, and project closure, including status reporting to project leadership, tracking risks and issues, and escalating as needed, conducting project lessons learned and process improvement analysis.
* Provide analytical support to Team Lead, Director, VP and other organizational leaders as needed.
* Support the continuous improvement of standard project management methodology and tools.
* Identify project dependencies and work to maintain the project time lines and goals.
* Effectively communicate project status with Project Team and Leaders
* Escalate and resolve issues in a timely and effective manner.
* Provide project specific guidance and direction to support timely and quality results.
* Identifies opportunities to leverage program tools to support team specific communication and documentation.
* Create analytical reports from project management tool.
* Support program initiatives by participating in project assessments as needed, project kick off readiness and coordination.
* Prepare ongoing project status reports for assigned teams.
* No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff.
* Must be able to manage indirect resources for those who are participating in projects.
* Anticipates potential delays to projects and takes appropriate mitigation steps, and escalate accordingly to team Director.
* Manages complex status reporting process for project plans and timelines.
* Collects, analyzes, and presents data as required.
* Ensures prudent fiscal management of department resources (e.g. equipment, supplies, etc.)
* The ideal candidate possesses effective communication skills; the ability to prioritize and multitask; initiative and follow-through.
* Oversees and facilitates project team meetings.
* Command of technology to support work including project management tools and software applications.
* They will identify, analyze, prioritize, mitigate, and monitor current and future risks and support the needs of multiple stakeholders.
* Oversee day-to-day management of large, complex, multi-market health plan projects and cross-functional initiatives in a fast-paced service environment.
* Use project management principles to evaluate study progress, identify problems, recommend solutions, and implement system improvements

Education:

* Bachelor's Degree or equivalent experience

Desired Education:

* Master's Degree preferred

Experience Required:

* 3-5 years of project experience demonstrating growth in managing increasingly complex and cross functional efforts

Experience Desired:

* Some experience working in a managed care organization preferred.

Knowledge, Skills & Abilities Required:

* Demonstrated growth as a Project Manager leading and supporting projects including business and technology concepts.
* Demonstrate understanding of project management techniques and methods.
* Demonstrated ability to lead self through change.
* Ability to support the development of effective presentations.
* Strong communication skills
* Outstanding organizational skills
* Strong problem-solving ability
* Excellent knowledge of MS Office; specifically, program/project management software (MS Project etc.)

Language(s):

* English (required)
* Bilingual + [Spanish, Portuguese, Chinese or any other language] (preferred)

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