Customer Service Representative

2 weeks ago


Dacula, United States Kermit Walker - State Farm Agent Full time
ROLE DESCRIPTION: 


As a Customer Service Representative you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

RESPONSIBILITIES: 
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 
QUALIFICATIONS:
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
BENEFITS:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Valuable career-building experience
  • Bilingual Preferred



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