Clerical Supervisor II

Job Description

Clerical Supervisor II

Job Code: SU1202

ABOUT US

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know - and making connections with - our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people's lives every day.

JOB TYPE

Classification: Nonexempt

Supervises Positions: Yes

JOB SUMMARY

Responsible for overall front end revenue cycle functions. Effects ongoing quality, productivity and efficiency in daily operations of departments and services by providing office management and supervision of non-clinical employees, serving as administrative and financial resource person, providing backup support for all administrative positions, and interfacing with referral sources, insurers, hospital staff, physicians, and customers. Areas of responsibility include but not limited to referrals/orders, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing. Supervises between 10 and 19 FTEs.

Patient Care: Identifies opportunities to improve patient care based on feedback from staff and customers.

• Interviews and advises patients regarding health and illness prevention.
• Recommends community resources to meet patient and family needs.
• Monitors quality of core process in department.

Teamwork: Works within a team to achieve patient treatment goals.

• Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meeting.
• Collaborates with other departments or disciplines to achieve desired outcomes.

Technical Competency: Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures needed.

• Obtains complete history and physical data on patients.
• Reviews patient records.
• Performs a complete physical exam and records findings.
• Establishes presumptive diagnosis.
• Orders appropriate laboratory and diagnostic procedures.
• Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention.
• Provides care that is appropriate for specific age groups.

The incumbent may be asked to perform additional duties as assigned.

QUALIFICATIONS

Education: High School or GED required. 2 Year/ Associate Degree in Health or Business Administration preferred.

Experience: 2 years of clerical experience in a medical office setting required. 1 year of supervisory experience preferred. Refer to the Life Support Training Policy for additional details.

Licensure: N/A

Additional Skills/Requirements Required: Knowledge of organization policies and procedures. Knowledge of fiscal management and human resource management techniques. Knowledge of office management techniques and practices. Knowledge of computer systems and applications. Skill in gathering, analyzing, and evaluating data. Skill in written and verbal communication. Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to exercise initiative, problem-solving, decision-making. Ability to read, interprets, and applies clinic policies and procedures. Ability to identify problems and recommend solutions. Ability to establish priorities and coordinate work activities. Physical requirements: Stand and move around the majority of the day; climb; lift patients and equipment; sit occasionally; bend and stoop; push / pull wheelchairs, carts, and beds; see, hear, speak, smell, and touch.

Additional Skills/Requirements Preferred: N/A

PHYSICAL DEMANDS

Physical Demand Code: 3A, Administration

Work Function/Activity: Sedentary to Light Physical Demand

The job requires frequent sitting, standing, walking, and bending/stooping. Frequent repetitive body movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper.

OTHER

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
• On call responsibilities as directed: Yes
• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

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