Assistant Manager FOH

4 weeks ago

Troy, United States Fogo de Chão Full time
Fogo de Chão is a leading Brazilian steakhouse, or Churrascaria, which has specialized for nearly 40 years in fire-roasting high-quality meats utilizing the centuries-old Southern Brazilian cooking technique of churrasco. Here at Fogo, we complement our extraordinary service with extraordinary people.

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing a passion and customer focus to the business.

Now Hiring / Immediately Hiring:
Restaurant Assistant Manager

In this role you will:
  • Advise and supervise restaurant team members.
  • Attract, develop, and retain all restaurant team members.
  • Utilize GuestBridge/OpenTable to manage guest reservations and wait times.
  • Ensure all employees have completed and hold unexpired food handler certifications.
  • Promote a Culture of Recognition (OZ Principle).
  • Ensure guest satisfaction and resolve guest concerns.
  • Responsible for inventory, forecasting and setting targets.
  • Promote EcoSure program management and action plan.
  • Ensure safety policies and procedures are communicated and adhered to.
  • Ensure guest and team member safety.
  • Ensure guest satisfaction with experience.

Competencies
  • Decisive Judgment - Make good decisions in a timely and confident manner.
  • Adapting to Change - Adapt to changing situations and restructure tasks and priorities as changes occur within the business and organization.
  • Planning & Organizing - Effectively organize and plan work according to organizational needs by defining objectives and anticipating needs and priorities.
  • Driving for Results - Challenge and push the organization and yourself to excel and achieve.
  • Guest Service - Recognize and understand guest needs, and deliver in a manner that exceeds guest expectations.
  • Managing Others - Direct and lead others to accomplish organizational goals and objectives.
  • Coaching & Developing Team Members - Advise, assist, mentor and provide feedback to others to encourage and inspire the development of work-related competencies and long-term growth.
  • Resilience - Promote and maintain high standards of quality of work in the restaurant.
  • Teamwork & Collaboration - Effectively work and collaborate toward a common goal.
  • Policies, Processes & Procedures - Follow organizational plans and guidelines so that objectives can be accomplished the right way. Encourage others to follow rules, and set a good example by consistently adhering to appropriate work guidelines.
  • Functional Acumen - Have the skills, knowledge and abilities necessary to be effective in the specific functional content of the job.

Education, Experience & Travel Required
  • 5 years restaurant operations, and 3 years churrasco and churrascaria cuisine knowledge preferred.
  • High School Diploma or equivalent is required. Bachelor's degree in hotel/restaurant management is desirable. Combination of experience and education will be considered.
  • Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
  • Occasional travel required.

Computer Skills
  • Proficient in Microsoft Office (required)
  • Aloha Point of Sale (preferred)
  • Hotschedules (preferred)
  • Workday (preferred)
  • GuestBridge (preferred)
  • MenuLink (preferred)

Physical Demands

The employee must frequently lift and/or move up to 25 pounds. Must have a high level of endurance and mental acuity and toughness to manage conflict and deal successfully with high stress situations.

Medical, Dental and Vision insurance is available for full-time, employees on the first of the month following start date.

Fogo de Chão is an Equal Opportunity & E Verify Employer

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