Physician Liaison

4 weeks ago

Grand Rapids, United States Trinity Health Full time

**Employment Type:**

Full time

**Shift:**

Day Shift

**Description:**

**Highlights:**

+ Identify, escalate and partner in resolving access, service and other operational issues identified by physicians/surgeons that inhibit utilization of and referrals to Trinity Health facilities, physicians, and services.

+ Closes loop with physician practices and other organizations, including Trinity Health organizations.

+ Focus on establishing high level of customer service by facilitating referrals, promoting and providing information on clinical programs and services and new physicians / providers.

+ Outreach to referring PCPs, specialists, PT/OT providers, urgent care centers, and other related entities.

**Position Summary:**

The Physician Relations Consultant serves as a conduit between physicians and clinicians and their practices and the hospital. Under direction of senior leadership and in partnership with Marketing/Strategic Planning, the Chief Medical Officer, the Medical Group Provider Services (MGPS) leader and the CIN Executive, the Physician Relations Consultant will implement plans of action to increase physician satisfaction and raise awareness of services available within the ministry.

**What the Physician Liaison will need:**

+ Comprehensive knowledge of Physician Relations, as normally obtained through a Bachelor's Degree in Business, Healthcare Administration, Marketing or a related field from an accredited college or university

+ Minimum of five years of progressive experience in healthcare working with physicians and healthcare leaders, including senior management.

+ Proficiency with or ability to learn clinical information systems supporting PRM (Physician Relationship Management tools)

+ Advanced knowledge of Microsoft Office Products

+ Ability to travel locally to the various physician practices and facilities (75% of time). Proof of auto insurance on vehicle used is required.

**What the Physician Liaison will do:**

+ Establishes, develops and maintains effective and engaged relationships with identified physicians and referral sources through routine face-to-face meetings, spending approximately 75% of time in the field.

+ Works with Physician Recruitment, Medical Staff Services and others in the onboarding of new hospital physicians. This includes, but is not limited to, orientation to Trinity Health and Trinity Health Alliance of Michigan and introducing the physician to the community to ensure the physician's ease of practice, comfort level and successful entry into the culture, while raising awareness of services and specialists available within the network to meet their patients' needs.

+ Promotes differentiating services and benefits to community physicians to ensure they understand the clinical advantages and the benefits of our services.

+ Raises awareness of benefits of affiliation for their patients to improve in-network utilization.

+ Acts as primary contact for communication needs of physician practices and coordinates with all others who work with physician practices in order to achieve a collaborative approach with least disruption for the practices.

**Our Commitment to Diversity and Inclusion**

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

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