Customer Service Representative

1 week ago

Cincinnati, United States BBA Aviation Plc. Full time
JOB DESCRIPTION

Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:

  • Work as part of a team to provide everyone with a friendly welcome to Signature.

    Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.
  • Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
  • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
  • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
  • Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.
  • Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
  • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.

    Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.
  • Assist pilots with access to airport and weather information, portals and computers.
  • Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
  • Abide by emergency response procedures when/if critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Exhibit a positive attitude, consideration and courtesy to everyone at all times.
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.

RESPONSIBILITIES

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

  • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Operate a multi-line telephone and use the company-approved greeting.
  • Drive cars, vans or other shuttles in some locations, where applicable.
  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
  • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
  • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
  • Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
  • Ability to read small print.

Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment.

QUALIFICATIONS

To qualify for this position, applicants and those in the role must have:

  • High School diploma or general education degree (GED)
  • Minimum of 18 years of age.
  • A valid state license is required where applicable (based on locations where driving is required).
  • A professional appearance
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
  • Must be legally authorized to work in the country of employment.
  • Ability to successfully and timely complete Signature's training programs
  • Ability to use a computer and email, including passing computer-based training modules.
  • Strong verbal and written English communication skills.
  • Ability to work flexible schedules and in various weather conditions.
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
  • Preferred: knowledge of radio procedures and protocols.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $15.85 to $19.81 / hour.

ABOUT US

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement
  • Training and Development
  • Employee Assistance Program (EAP) & Perks

  • Customer Service Representative

    2 weeks ago

    Cincinnati, United States Mr. Appliance Full time

    Job DescriptionDo you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community?If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing appliances....

  • Customer Service Representative

    2 weeks ago

    Cincinnati, United States Mr. Appliance Full time

    Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community?If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing appliances. We are looking...

  • Customer Service Representative

    1 week ago

    Cincinnati, United States Mr. Appliance Full time

    Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community?If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing appliances. We are looking...

  • Customer Service Representative

    1 week ago

    Cincinnati, United States Mr. Appliance Full time

    Job DescriptionDo you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community?If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing appliances....

  • Customer Service Representative

    2 weeks ago

    Cincinnati, United States Mr Appliance Full time

    Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing appliances. We are looking...

  • Customer Service Representative

    7 days ago

    Cincinnati, United States Insight Global Full time

    Insight Global is looking for a Customer Service Representative in the Cincinnati, OH area! Below is more information of what we're looking for in a candidate along with the day-to-day responsibilities in the role:Desired Skills & Experience:Fluent in JapaneseStrong computer skills (outlook, excel, word, etc.)Plusses:Any insurance related...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, Ohio, United States Insight Global Full time

    Insight Global, a leading provider of staffing solutions, is seeking skilled Call Center Representatives to join their team in the Cincinnati, OH area. This role offers an exciting opportunity for individuals who enjoy working in customer-facing roles and providing exceptional service.About the RoleThis position involves engaging with customers through...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, United States Fidelity Investments Full time

    OverviewFidelity Investments is a leading financial services company with a mission to strengthen the financial well-being of our clients. We offer a range of opportunities for learning and growth, making us an ideal place to start or advance your career.About the RoleWe are seeking a Customer Service Representative to join our team in Covington. As a...

  • Customer Service Representative

    6 days ago

    Cincinnati, Ohio, United States OHIO - JAMES WALIGORA & ASSOC Full time

    Job OverviewWe are seeking a highly motivated and reliable Customer Service Representative to join our team at James Waligora & Assoc in Cincinnati, OH. Located on Waterstone Blvd, this role offers a unique opportunity for growth and development.As a key member of our team, you will be responsible for greeting customers, answering their questions, and...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, Ohio, United States Tailored Brands Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our team at K&G Fashion Superstore. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.

  • Customer Service Representative

    4 days ago

    Cincinnati, Ohio, United States Controls Center Inc Full time

    Job SummaryControls Center Inc. is looking for a highly motivated Customer Service Representative to provide superior customer service through efficient and accurate delivery of products.You will be responsible for maintaining a clean and safe working environment, adhering to safety protocols, and upholding the company's core values.

  • Customer Service Representative

    3 weeks ago

    Cincinnati, Ohio, United States United Dairy Farmers Full time

    Join United Dairy Farmers, a leading retailer in the industry, as a Customer Service Representative. In this role, you will be responsible for efficiently operating a mechanical register or POS terminal, stocking shelves and displays, and maintaining a high level of customer satisfaction.

  • Customer Service Representative

    3 weeks ago

    Cincinnati, Ohio, United States Michigan Farm Bureau Full time

    Celebrate your passion for delivering exceptional customer experiences as a Customer Service Representative with Michigan Farm Bureau. In this pivotal role, you will play a key part in providing outstanding support to our valued clients, fostering strong relationships built on trust and empathy.**Job Overview**Maintain the highest standards of customer...

  • Customer Service Representative

    13 hours ago

    Cincinnati, Ohio, United States Great Day Improvements: A Family of Brands Full time

    Job SummaryAs a Customer Service Representative at Great Day Improvements: A Family of Brands, you will be responsible for delivering exceptional customer experiences. Your primary focus will be on addressing customer concerns, scheduling appointments, and maintaining accurate records through the installation and service process.This is an on-site role that...

  • Customer Service Representative

    2 weeks ago

    Cincinnati, Ohio, United States Firehouse Subs Full time

    Job Title: Customer Service Representative - Food ServiceWe are seeking a motivated and enthusiastic individual to join our team at Firehouse Subs as a Customer Service Representative.About the Role:Work in a fast-paced environment with excellent menu and product knowledge, ensuring exceptional customer satisfaction.Prepare guests' orders efficiently and...

  • Customer Service Representative

    4 weeks ago

    Cincinnati, United States U-Haul Full time

    Location: 2320 Gilbert Ave, Cincinnati, Ohio 45206 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    7 months ago

    Cincinnati, United States U-Haul Full time

    Location: 9178 Colerain Ave, Cincinnati, Ohio 45251 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Fitness Customer Service Representative

    3 weeks ago

    Cincinnati, Ohio, United States Planet Fitness Inc. Full time

    We are seeking a motivated and customer-focused individual to join our team as a Fitness Customer Service Representative.About the RoleThis role is ideal for someone who is passionate about delivering exceptional customer service and has a strong desire to work in a fast-paced fitness environment.As a Fitness Customer Service Representative, you will be...

  • Customer Service Representative

    2 weeks ago

    Cincinnati, United States CareStar, Inc. Full time

    CareStar an established leader in the home and community-based healthcare industry in Ohio and Indiana is looking for a Customer Service Representative to providing effective customer service to both internal and external customers by utilizing in-depth knowledge of company functions and community resources.Qualified candidates will have the following...

  • Customer Service Representative

    1 week ago

    Cincinnati, United States CareStar, Inc. Full time

    CareStar an established leader in the home and community-based healthcare industry in Ohio and Indiana is looking for a Customer Service Representative to providing effective customer service to both internal and external customers by utilizing in-depth knowledge of company functions and community resources.Qualified candidates will have the following...