Telephone Operator- UPMC Mercy

1 month ago

Pittsburgh, United States University of Pittsburgh Medical Center Full time

UPMC Mercy is hiring a Full-Time Telephone Operator to support our hospital

Telecommunications is a 24/7 department and supports the entire hospital with paging, phone calls and on-call schedules. This position works rotating shifts and candidates must be available for all shifts.

Preferred candidates will have excellent customer service skills or previous office/telephone experience.

Purpose:

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

* May train new operators.
* May be required to do system data entry on request.
* Provide service to multiple answering service clients utilizing individualized protocols.
* Process appropriate emergency code or STAT page.
* Initiate voice pages when required.
* Provide Physician on call information to requesting individuals.
* Use required phrasing at all times when answering telephone calls.
* Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
* Determine callers requirements (extension desired, information requested, etc.) and transfer call.
* Provide status report on any page in progress to the individual requesting the page.

Qualifications:

* High school graduate or equivalent.
* 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
* Must be able to work all shifts, 7 days a week.
* Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

* Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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