Service Drive Manager

4 weeks ago

Glendale, United States Glendale Nissan Full time

Glendale Nissan is a high-volume Nissan dealership that is looking for an experienced Service Drive Manager. We are known for our commitment to quality, integrity, and customer satisfaction. The service drive manager will play a crucial role in ensuring that our customers receive the highest level of service and support throughout their vehicle maintenance and repair journey. If you're looking for a rewarding career in the automotive industry, Glendale Nissan is the place to be

Position Overview

As an Automotive Service Advisor, you will be the primary point of contact for our customers, providing them with expert guidance and assistance regarding their vehicle service needs. Your responsibilities will include:

Daily Expectations:

* Set, confirm, and prepare for appointments with customers so they can have a great service experience.
* Meet or exceed targeted sales goals & the targeted customer satisfaction index
* Greet customers in a friendly manner when they arrive
* Determine vehicle needs based on customer information and a vehicle walk-around, inspections, and test drives.
* Use a consultative selling process to assist customers in planning for the ongoing required maintenance of their vehicle.
* Produce repair orders for customers, including cost and time estimates, with full transparency.
* Communicate frequently with technicians and parts associates to ensure the timely completion of

work.

* Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
* Follow up with customers to ensure satisfaction.
* Gain superior product knowledge to effectively help customers.
* Provide an exceptional customer experience to drive loyalty.

Job Requirements:

* Nissan Service Drive manager experience a must.
* High-volume dealership experience required.
* High school diploma or equivalent.
* Ability to set and achieve targeted goals.
* Competitive Pay/Incentives
* Health
* Dental
* Vision
* Life Insurance
* 401K
* 401K Match
* Proven ability to provide an exceptional customer experience.
* Prior sales experience preferred but not required.
* Demonstrated communication, consultative, interpersonal and organizational skills.
* The willingness to follow up with customers.
* Experience and desire to work with technology.
* Valid in-state driver's license and an acceptable, safe driving record

Benefits:

* Competitive Pay/Incentives
* Health
* Dental
* Vision
* Life Insurance
* 401K
* 401K Match

Join Our Team:

If you're passionate about cars and dedicated to delivering outstanding customer service, we want to hear from you Apply now to join the Glendale Nissan's team as an Automotive Service Drive Manager and take the next step in your automotive career.

At Glendale Nissan, we value diversity and are committed to creating an inclusive workplace where all employees feel welcomed and appreciated. Join us in providing exceptional service and building lasting relationships with our valued customers

Glendale Nissan is an equal opportunity employer.

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