Clinical Advocate

Hi There, You found a gold star Company. Keeping with our gold star commitment, lets talk about the patients we serve. We have lots of data about how desperately our current and prospective patients want to experience more from life. So, before you keep reading,
Are you experiencing MORE from life?

If you are, we might be the place for you. Our Team is vibrant, motivated, educated and engaged.

Not everyone will fit in here. Some people are looking for more behind the screen work. Working in mental health environment like this requires experience and courage and a lifelong dedication to mental healthcare. Gold star customer service takes self-trust and commitment.

Our facility is the only Orange County Community Mental Health Center licensed by the CA Dept of Public Health. To top, we also hold DSS and DHCS licenses to serve Residential Crisis Stabilization, Partial Hospitalization and Intensive Outpatient individuals and their families.

In Texas, we hold Joint Commission accreditation and THHS Chemical Dependency license for detoxification and addiction treatment.

Our prospective patients and current patients are here to fight for changes in their life. Are you an advocate who is made to co-pilot that path with them? You don't cut corners, you manage your time productively and you bring heart with boundaries to work with you 4-5 days a week?

Do you:

1. Want to change the world?
2. Are you a life long learner?
3. Do you want to influence families in a REAL way?
4. This is an in person role and your work will be education (groups), individual care and miscellaneous duties to contribute to our environment of health and hospitality.

If you answered yes to the above FIVE bold questions, keep reading and check out the Job Requirements.

Requirements

Are you a people person with a love for detail?

This is a customer service position.

The role entails empathetic listening, data entry, insurance research, intake, registration, phone calls, email and social media posting.

Do you have:

1. Experience in cutomer service
2. Ability to follow a system
3. Organization skills
4. Self-assuredness
5. Education
6. Creativity

We are a technology based entity. We leverage technology to ensure the best service to our patients. If you love people and use technology as a tool not as a barrier, this is the job, the clinic and the team for you Technology is valuable, but the relationship is what we build.

Basics in the role:

-Inbound and Outbound calls

-Care Coordination

-Schedule Encounters to ensure Motivational Interviewing to patient and their family before admission

-Social Media Content 3x/week

-Logistics communication

-Documentation

-Mangement of systems

-Explaining insurance coverage

-Gather information for the patient and family to make careful healthcare decisions

-Scheduling

-Rooming

-Check in and Out

-Collection

-Intake and Placement

Salary Description

$24-$27

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