Administrative Technician, Senior

1 day ago

Durham, United States City of Durham, NC Full time

Work, Serve, Thrive.  With the City of Durham  

Advance in your career while making a real difference in the community you serve.

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity. 

Hiring Range:  $20.62 - $21.89

Workdays/Hours:  31 hours per week; Monday-Friday 4:15pm - 9:15pm

                               Saturday 8:15am - 2:15pm 

Position devoted to providing clerical and/or office support activities for city functions and staff. Incumbents assigned to this class provide more advanced transaction processing involving basic research, verification, reconciliation and mathematical calculations, as well as respond to internal and external customer questions and inquiries by communicating standard policies and procedures. Incumbents may be assigned to confidential positions or handle confidential materials.

An incumbent is responsible for providing administrative support to staff, projects and/or an office or field function including processing more complex financial and service-related transactions and monitoring their status; processing customer-related transactions such as service requests, registrations and/or cash-handling; preparing documents, reports and presentations; entering and retrieving data; and ensuring the accuracy of information contained in databases and systems. 

* Receives, prepares, processes and verifies transactions including calculating and providing refunds and recording and submitting financial documentation such as invoices, bank deposits, credit card expenses, travel authorizations and/or purchasing requisitions; or processes and assigns service work orders. 
* Enters data for reports, databases, work orders, payroll and/or tracking information; retrieves and compiles data. 
* Monitors transactions for progress and performs research as required. 
* Prepares and produces documents, reports and/or presentations from verbal information and/or written drafts; provides general administrative support to staff and/or projects. 
* Receives, processes and routes calls, which may include dispatching calls for service, as assigned. 
* Updates web pages, as assigned. 
* Opens, logs and distributes mail. 
* Leads front desk staff, assists customers with registration and check-ins, responds to inquiries.
* Develops and employs a strong knowledge of recreation software systems to perform a variety of functions, trains others on systems and procedures.
* Documents complaints and concerns, escalates issues appropriately, and reports details to supervisor. 
* High School Diploma or equivalent (GED, HiSet, TASC) .
* Three years of related clerical/administrative support experience.
* Experience in accurate daily record keeping or proofreading.
* Experience keeping up with a schedule of tasks and deadlines by managing your own time wisely.
* Experience completing shift paperwork and other opening/closing duties.
* Experience using computer systems to process registrations, manage records, or create work orders. 

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