Customer Service Rep

4 days ago

Johns Creek, United States ZYWIE, Inc. Full time
CUSTOMER SERVICE REPRESENTATIVE

DEPARTMENT: Operations

JOB TYPE: Full-Time (40 hours per week)

SCHEDULE: Varies

LOCATION: Johns Creek, GA

REPORTS TO: Customer Service Manager

SUMMARY: Founded in 2014, Zywie Healthcare is a cardiac monitoring company. We record and transmit patients' EKGs through holter monitor, event monitor, & mobile cardiac telemetry monitors. We are a trendsetter in the industry by putting doctors' offices and hospitals in complete control of their cardiac monitoring. As an organization on the cutting-edge of medical science, we plan to expand beyond the confines of a cardiac device company to become the gold standard for patient care. We want you to help us make this a reality.

We currently have an opening for a Customer Service Representative in our Johns Creek office. A CSR will handle our inbound/outbound communication (phone and email). The CSR will provide assistance to patients, medical providers, and insurance agencies.

DUTIES AND RESPONSIBILITIES:
  • Provide account information to customers and assist in account reconciliation.
  • Perform maintenance and placement/removal of holds.
  • Provide timely resolution of customer complaints, concerns, and inquiries.
  • Build effective relationships and trust with clients by listening to their needs and educating them about the bank products and services that are most appropriate to their situation.
  • Respond effectively to customers requesting to close their accounts, determining the reason and offering possible alternatives.
  • Maintain knowledge of changes to the banking environment, bank competition, and customer business environment.
  • Support marketing campaigns and product launches.
  • Accurately completes settlements on a daily basis.
  • Opens new client accounts.
  • Prepare reports and correspondence as needed.
  • Perform other related duties as assigned by management.

QUALIFICATIONS:
  • One to two years related experience or equivalent.
  • Excellent customer service skills.
  • Excellent oral and written communication skills.
  • Proficient on Microsoft Office.
  • Ability to work with minimal supervision.
  • Basic level of understanding of medical terminology
  • Commitment to excellence and high standards.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Acute attention to detail.
  • Ability to work with minimal supervision.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • Frequently required to stand/walk/sit
  • Continually reviewing computer screen
  • Continually required to utilize hand and finger dexterity
  • Frequently required to climb, balance, bend, stoop, kneel or crawl
  • Continually required to talk or hear
  • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
  • Occasionally required to lift/push/carry items up to 50 pounds
  • Additional remarks regarding work environment
  • Specialized equipment, machines, or vehicles used

Benefits:
  • Health Insurance
  • PTO and Holidays
  • 401(K)
  • Life Insurance
  • AD & D Insurance

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zywie is an Equal Opportunity Employer. Zywie does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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