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Service BDC Representative

1 month ago

Belmont, United States Cityside Subaru Full time
Cityside Subaru is a growing organization that has served the greater area of Belmont, Massachusetts for over 25 years. We're always seeking qualified, enthusiastic individuals to join our growing team As an automotive Service BDC representative, you will play a crucial role in driving customer satisfaction and revenue for the dealership. The service Business Development Center serves as the HEART for customer interactions, ensuring the service appointments are efficiently managed and customers receive the best possible experience.

$18-$20 / hour depending on experience

What We Offer
  • Health, dental insurance
  • 401K plan
  • Paid training
  • Paid holidays
  • Paid time off
  • Community involvement
  • Supportive and collaborative work environment
  • Opportunities for professional growth and development

Responsibilities
  • Answer incoming calls from customer seeking service appointments , addressing their inquiries, and scheduling appointments
  • Making outbound calls to customers who haven't been in for service recently to encourage them to schedule appointments or promote specific maintenance services.
  • Tracking customer service history, appointment data, and other relevant information to improve service efficiency.
  • Accurately assess customer's needs and provide appropriate solutions
  • Address customer inquiries and concerns in a professional and timely manner.
  • Maintain the essential communication link between the customer and the dealership
  • Maintain a professional code of conduct at all times
  • Perform other duties as assigned

Qualifications
  • Previous experience in customer service , call center, or automotive BDC positions
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Ability to work in a fast paced environment
  • Skilled at building positive relationships over the phone, email or text
  • Professional personal appearance
  • Strong organizational skills, time management skills , and the ability to multi task.
  • Basic automotive knowledge a plus, Subaru knowledge HUGE plus
  • Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.