Branch Customer Service Rep

3 weeks ago


Macomb, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Full time

Position Description

Primary Duties and Responsibilities (details of the basic job functions):

Provides support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc. Responds to customer inquiries and refers to senior staff or agent when appropriate. Provides cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.

Promotes Auto Club Group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate. Participates in office events developed to generate revenue, improve member awareness of products and support local community activities. Provides administrative support to the travel and/or insurance sales staff during peak periods.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

None

Certificates/Security Clearances/Other

Additional Qualifications/Responsibilities

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

Successful completion of Customer Service, Club, Travel and Payment Processing training within 6 months of hire

*Attain the appropriate State Property & Casualty license within 60 days of hire*

may be required to attain and maintain state membership licenses as appropriate by department

Experience:

working in a customer focused environment

providing customer focused service and timely solutions to problems

Word software application

taking personal responsibility in seeking solutions to problems

multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Knowledge and Skills:

Knowledge of:

basic mathematical calculations to accurately perform monetary transactions

communicate effectively (verbal and written) with others in a work environment

work effectively in a team environment

exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

work under pressure in a high volume, fast paced customer service environment

work irregular hours including holidays and weekends (may include community events)

Ability to learn the following:

promoting the sales of insurance, travel, club and membership products and services

office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.

technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems

Excel software application

conduct outbound promotional calls for insurance and/or travel

*Use only in limited circumstances approved by Field AVP/Director

Preferred Qualifications

Work Environment

Work in a temperature-controlled office environment.

  • Macomb, United States VetJobs Full time

    Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...


  • Macomb, United States Michigan Schools and Government Credit Union Full time

    Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth...


  • Macomb Twp, United States Michigan Schools and Government Credit Union Full time

    Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth...


  • Macomb, Illinois, United States MidAmerica National Bank Full time

    About the Job:MidAmerica National Bank is a locally owned financial institution in central Illinois with branches in Fulton, McDonough, and Marshall counties. We're looking for a motivated Personal Banker to provide top-notch customer service and promote our bank's products and services.Responsibilities:- Develop and maintain relationships with customers to...


  • Macomb, Illinois, United States Premier Industries Corp Full time

    Commercial Dock Door Installation OpportunityPremier Industries Corp is looking for an experienced High Speed & Commercial Dock Door Service/Installation Technicians to join our team in the Atlanta area. This role involves diagnosing problems, providing solutions, and performing required services on overhead doors. Collaboration with service schedulers is...


  • Macomb, Illinois, United States Domino's Pizza LLC Full time

    Are you a people person looking for a new challenge? We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our support staff, you will be the first point of contact for customers calling in with questions or concerns.Job OverviewAs a Customer Service Representative, your primary responsibility will be...


  • Macomb, Illinois, United States MidAmerica National Bank Full time

    We are seeking a skilled Customer Service Representative to join our Retail department as a full-time Personal Banker in central Illinois.Job OverviewMidAmerica National Bank is a locally owned financial institution that provides personalized banking services to individuals and businesses. Our team is dedicated to making a positive impact on our customers...


  • Macomb, United States iDoc Repair LLC Full time

    Customer Interaction:Greet and welcome clients as they arrive at the repair center.Answer phone calls and respond to inquiries regarding repair services, pricing, and product availability.Assist clients with check-in and check-out processes for device repairs and pickups.Provide status updates to customers regarding their device repairs.Address and resolve...


  • Macomb, United States VetJobs Full time

    Job Description:VetJobs is seeking a skilled Customer Service Representative to join our team. In this role, you will provide exceptional service to members by greeting, servicing, and selling travel and membership products. This includes generating leads, updating members on travel and insurance specials, and providing travel information.The ideal candidate...


  • Macomb, Illinois, United States Wal-Mart Stores , Inc. Full time

    Customer Service Representative OpportunityWe are seeking highly motivated individuals to join our team as Customer Service Representatives! As a key member of our retail team, you will provide exceptional customer service, respond to customer inquiries, and resolve issues in a timely and professional manner.Your responsibilities will include operating cash...


  • Macomb, United States Hart Medical Equipment Full time

    Hart Medical Equipment Job OverviewAs a Customer Service Representative at Hart Medical Equipment, you will be the first point of contact for customers, providing exceptional service and support in a fast-paced environment. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work in a team.About the Role:The...


  • Macomb, United States Randazzo Heating Cooling and Electrical Full time

    Job Description: Job Purpose: Help keep our crews working & ultimately our customers comfortable! Responsible for interacting with the company's customers by addressing inquires primarily through inbound and outbound calls. Essential Duties & Responsibilities: Provide a first impression that radiates that our company is extremely competent and capable of...


  • Macomb, Illinois, United States UPS STORE Full time

    Job Overview:The UPS Store is seeking a highly motivated Part-Time Center Sales Professional to join our team. As a key member of our sales team, you will be responsible for delivering world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating various business equipment. This role requires a...


  • Macomb, Illinois, United States Circle K Full time

    **About Circle K**We are looking for a Customer Service Representative to join our team at Circle K. As a valued member of our staff, you will play a crucial role in providing exceptional customer service and ensuring a positive shopping experience for our customers.**Key Responsibilities:**Provide prompt and courteous customer service to ensure customer...


  • Macomb, United States Michigan Educational Credit Union Full time

    About the Role: As a Teller/Member Services Representative, you will be responsible for delivering exceptional member experiences while handling various transactions and tasks. This role requires strong communication and interpersonal skills, as well as attention to detail and accuracy.Key Responsibilities:Process transactions and handle member...


  • Macomb, Illinois, United States Domino's Pizza LLC Full time

    Job Summary">A fantastic opportunity to join our dynamic team as a Customer Service Representative at Domino's Pizza LLC!We are seeking a highly motivated and friendly individual to provide exceptional customer service over the phone and in person. As a key member of our team, you will be responsible for ensuring every customer has an outstanding experience...


  • Macomb, Illinois, United States Circle K Full time

    Circle K is seeking a Customer Service Advisor to provide top-notch support to our customers. In this role, you'll be responsible for resolving customer complaints, answering questions, and making sales on our cash registers. You'll also need to ensure that our fuel consoles and other equipment are functioning properly and safely.As a Customer Service...


  • Macomb, United States Circle K Full time

    Circle K - 1619 East Jackson [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Macomb, United States Sparkle Express Car Wash Part time $16 - $17

    Join the Sparkle Express Car Wash Team – Customer Service Representative Opportunity! Are you a sales-driven, self-motivated individual who loves providing exceptional customer service? Sparkle Express Car Wash is expanding, and we’re looking for talented people like you to join our high-energy, high-performing team of Customer Service Representatives!...


  • Macomb, United States Aaron Seitz - State Farm Agent Full time

    Role OverviewAaron Seitz - State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. The ideal candidate will be an energetic and motivated self-starter who thrives in a fast-paced environment.Key ResponsibilitiesEstablish strong customer relationships and provide follow-up support as...