Pharmacy Operations Manager

3 weeks ago

Dublin, United States UnitedHealth Group Inc. Full time

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.

Hours of this position will be a 40 hour work week; Monday Tuesday Thursday: 8:30am-5:30pm Wednesday: 8:30am-6pm Friday: 8:30am-2pm Closed for Lunch: Monday-Thursday 12:30pm-1pm.

Position is located inside the doors of Syntero at 299 Cramer Creek Court, Dublin, OH

Primary Responsibilities:

* Provide exceptional customer service to all patients and members of the clinic staff
* Fill new prescriptions and refills of medications using various forms of compliance packaging
* Medication ordering and maintenance of appropriate inventory controls within the pharmacy
* Within the guidelines of the authorized protocol, manage the storage and designation of sample medications, and patient assistance program medications to clients of the clinic, if required
* As primary contact between the pharmacy and the clinic, maintain excellent relations with the medical director, case managers and other clinic staff, and provide drug consultation services when required
* Communication with various doctors and doctors' offices regarding obtaining proper prescription, insurance or prior authorization information
* Oversee controlled substance logs and inventory cabinet
* Supervise and coordinate the activities of the pharmacy technicians and other employees and assume responsibility for other duties related to personnel. Staff RPh and delivery drivers (phlebotomists and Care Coordinators)
* Prepare medication emergency kits if required by the clinic for any after-hours dispensing of medications.
* Manage rejected claims, conduct gross margin analysis and generate reports for management
* Sign all documentation required as Pharmacy Manager/Pharmacist of Record
* Maintain all DEA requirements for assigned pharmacy
* Participate in clinic committee and staff meetings
* Assume all operation responsibilities including financial performance
* Promote and increase sales
* Reports to the Director of Operations
* Ensure company metric goals are delivered
* Human Resources:
* Training and development of team members
* Responsible for hiring, coaching, and terminating employees
* Provide consistent feedback to direct reports
* Manage time off, payroll, overtime
* Complete new hire feedback forms
* Financially responsible to ensure development of a profitable business unit and to continued growth
* Locating and delivering new accounts that may be from partnering agency or external accounts
* Manage accounts payable to minimize debt write offs
* Cash Payment Reporting
* Execute sample management and PAP
* Execute Genetic testing
* Execute monthly marketing event
* Execute quarterly lunch and learn
* Ensure water runs or interaction in the waiting rooms is occurring to market pharmacy
* Ensure wait times are appropriate for waiting rxs
* Knowledge of federal and state requirements for filling rxs and insurance compliance
* Ensure online training is completed and training completed for each employee



You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Bachelor's Degree in Pharmacy
* Current pharmacist license in the state of Ohio
* 3+ years of Pharmacy Management experience
* APhA Pharmacy-Based Immunization Delivery Certificate or equivalent. Genoa will provide training if necessary

Preferred Qualifications:

* Certified immunizer and actively able to administer vaccinations
* Long Term Care experience
* Central Fill experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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