Service Advisor

3 weeks ago

Lebanon, United States Lebanon Ford Full time

Position: Service Advisor

Location: Lebanon, OH

Job Id: 135

# of Openings: 1

SERVICE ADVISOR

Reports to the Service Manager while working closely with the Technicians and other service department associates

POSITION DESCRIPTION

The Service Advisor is Lebanon Ford's first-line customer relation and service sales representative. Ensure the proper satisfaction of customer and vehicle related problems, meeting pre-determined service sales objectives and the thorough and accurate performance of designated administrative duties.

QUALIFICATIONS

EDUCATION

* High school diploma or the equivalent.
* ASE certified

OTHER

* Excellent communication skills and investigative skills
* Valid and clean driver's license
* Enjoy working with people
* Knowledge of automotive maintenance and repairs
* Knowledge of dealership computer systems
* Strong mechanical aptitude
* Experience as a Service Advisor in an auto dealership or a related business
* Professional personal appearance
* Proven sales skills a must
* Ability to meet company's production and quality standards
* Ability to multi-task in a fast paced environment
* All applicants must be able to pass pre-employment testing: background check and drug test

JOB RESPONSIBILITIES

* Follow corporate objectives with regard to profitability and customer satisfaction
* Promptly meet and greet customers in a friendly and courteous manner
* Provide an accurate estimate for all services and repairs sold
* Personally turn all complaints over to the Service Manager and Parts Manager that cannot be satisfied by the Service Advisor
* Sell the proper repairs and/or services that meet the customer's needs
* Obtain accurate parts and labor prices using the appropriate price source
* Provide an estimate to every customer at the time of write-up
* Obtain the customer's written approval on all Repair Orders at the time of write-up
* Obtain properly documented telephone approval for all add-on sales when the customer is not at the store
* Meet or exceed sales objectives as set by management
* Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller's inquiry
* Maintain communication with the technical staff regarding job status changes
* Remain continuously posted on the Service Dept. work load to determine what kind of work the shop can quickly accommodate
* Inform the sales department of potential used vehicle sales customers
* Follow up on the following day's appointments
* Perform specific administrative functions as directed by management
* Contact the customer upon completion of their vehicle
* Interact well with others and be a positive influence on employee morale
* Attend company meetings as required

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