Residential Dispatcher

About Us:

At Comfort Temp Heating and Air, we've been dedicated to providing exceptional comfort solutions since 1985. With a focus on delivering peace of mind through comfortable indoor environments, we specialize in servicing both residential and commercial properties. Rooted in family values, our company has grown to become a trusted leader in the HVAC industry, with offices in Gainesville, Jacksonville, Orlando, and Tampa, serving clients with dedication and professionalism.

Job Summary:

Are you a skilled multitasker with exceptional organizational and customer service skills? Comfort Temp Heating and Air is seeking a dynamic Residential Dispatcher to join our growing team. In this role, you will play a crucial role in managing, planning, and dispatching the workday of our residential service technicians. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate a commitment to providing exceptional service to our customers.

Responsibilities:

* Answer all incoming calls and direct them to the corresponding departments or personnel.
* Manage, plan, and dispatch the workday of residential service technicians based on skills, priority, and geographic routing techniques.
* Maintain the service board and ensure it is current and filled for residential technicians.
* Set up and maintain service agreements.
* Create and track residential invoices and payments.
* Process warranty claims for current open residential jobs and maintain the warranty spreadsheet.
* Review service technician and job reports.
* Contact customers for service and maintenance scheduling.
* Order supplies and parts, issue items, and maintain status for the service department.
* Review residential timesheets, add them to the time tracker, and submit them to the supervisor.
* Follow up with technicians, service managers, and customer service representatives to address any incomplete tasks or outstanding questions.
* Handle customer complaints and provide resolutions.
* Review and update pending jobs, work-in-progress, and purchase order tracking.
* Sync Service Titan to QuickBooks daily to maintain accurate customer files.
* Assist in training new service department office personnel.

Role Requirements:

* GED or equivalent.
* Excellent customer service and interpersonal skills.
* Management training or experience preferred.
* Exceptional organizational skills and ability to work in a high-stress environment.
* High level of coordination and multitasking abilities.
* Proficient computer skills, including Microsoft Office and dispatching software training.

Company Culture:

At Comfort Temp Heating and Air, we foster a culture of excellence, integrity, and customer-centric service. Our core values - "Do what you say, Do what it takes, Walk with purpose, Do the right thing" - guide us in every interaction, ensuring that we exceed expectations and uphold the highest standards of quality and professionalism. With a supportive and inclusive work environment, we prioritize collaboration, professional growth, and community involvement. Join us at Comfort Temp Heating and Air and be part of a team committed to delivering exceptional comfort solutions to our valued customers.

Application Instructions:

If you're a dedicated HVAC professional ready to make an impact in residential service, we encourage you to apply today Please submit your resume and cover letter detailing your relevant experience and qualifications to Brandon@comforttemp.com.