Call Center Associate

4 weeks ago


Decatur, United States P3 Delivery Full time

Position Summary:

This position will provide support in a 24/7 call center environment. The successful candidate is comfortable working independently in a remote environment. This is a full-time position. The ideal candidate contributes to a culture that delivers quality performance and values diversity, fairness, and inclusion in the workplace.

Responsibilities:

  • Answer customer calls and emails
  • Place follow-up calls and emails to answer questions.
  • Use a PC to access a secure database to input and customer information.
  • Document, track, and analyze outcomes.
  • Coordinate with various departments to ensure customer questions and requests are handled in a timely manner.
  • Maintain quality standards and customer resolution objectives

Required Qualifications:

  • US citizenship
  • At least a high school diploma or GED
  • Proficiency in computer skills, evidenced by passing a computer skills assessment
  • Available to work 40 hours a week, including nights and weekends
  • Ability to pass a background and credit check, drug screening, and education verification
  • Must pass a security clearance process
  • Previous call center experience is preferred
  • Prior experience as a TRICARE customer representative is a plus

Salary: $14-$16 per hour

Start Date: TBD

Values We Seek: 

  • Diversity, Equity, and Inclusion 
  • Integrity 
  • Professionalism with Passion 
  • Accountability 
  • Commitment to Customers and the Community 
  • Teamwork 
  • Learning 
  • Value-centricity 


  • Decatur, United States Department Of Veterans Affairs Full time

    Summary THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 1/3/24. The initial cut-off date for referral of eligible applications will be on or about 11/10/23 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until positions are...


  • Decatur, United States Department Of Veterans Affairs Full time

    Summary THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 1/3/24. The initial cut-off date for referral of eligible applications will be on or about 11/10/23 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until positions are...


  • Decatur, United States CARLE Full time

    The RN 2 - Pre-Anesthesia Assessment Center is responsible for ensuring that all pre-anesthesia requirements are fulfilled for each surgical patient. Acts as an advocate to assist patients/families/caregivers throughout the pre-surgical process. Applies the nursing process through assessment, planning, implementation, and evaluation of the patient's...


  • Decatur, Illinois, United States Curative Full time

    Start Date: ASAPIllinois Employed Pulmonologist Outpatient Only with No Call Be a part of a group that prides itself on comfortable quality patient care and state-of-the-art technology. Curative is currently recruiting a Pulmonologist to join a well-established, successful, and thriving hospital in central Illinois. Practice:$347k First Year Base + RVU$75k...


  • Decatur, Illinois, United States Curative Full time

    Start Date: ASAPIllinois Employed Pulmonologist Outpatient Only with No Call Be a part of a group that prides itself on comfortable quality patient care and state-of-the-art technology. Curative is currently recruiting a Pulmonologist to join a well-established, successful, and thriving hospital in central Illinois. Practice:$347k First Year Base + RVU$75k...


  • Decatur, United States Department Of Veterans Affairs Full time

    Summary THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 1/3/24. The initial cut-off date for referral of eligible applications will be on or about 11/10/23 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until positions are...


  • Decatur, United States Department Of Veterans Affairs Full time

    Summary THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 1/3/24. The initial cut-off date for referral of eligible applications will be on or about 11/10/23 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until positions are...


  • Decatur, AR, United States Northwest Medical Center - Willow Creek Women’s Hospital Full time

    Do you want to be a valued member of a team who plays a critical role in providing excellent care to patients in a hospital setting? If so, consider joining our team as an RN CIRCULATOR FULL TIME CALL in our OR at Willow Creek Women's Hospital Why us? We know it’s not just about finding a job. It’s about finding a place where you are respected, valued...


  • Decatur, Georgia, United States Northern Illinois University Full time

    Full-Time/Part Time: Full-Time Overview: Chartered in 1895, Northern Illinois University ( NIU ) is a student-centered, regional public research institution with a diverse and international student body of approximately 17,000 students. Located 65 miles from downtown Chicago, in DeKalb, Illinois, NIU is a thriving community of dedicated faculty, staff,...


  • Decatur, Georgia, United States Northern Illinois University Full time

    Full-Time/Part Time: Full-Time Overview: Chartered in 1895, Northern Illinois University ( NIU ) is a student-centered, regional public research institution with a diverse and international student body of approximately 17,000 students. Located 65 miles from downtown Chicago, in DeKalb, Illinois, NIU is a thriving community of dedicated faculty, staff,...


  • Decatur, United States Department Of Veterans Affairs Full time

    Summary THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 1/3/24. The initial cut-off date for referral of eligible applications will be on or about 11/10/23 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until positions are...


  • Decatur, United States Department Of Veterans Affairs Full time

    Summary THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 1/3/24. The initial cut-off date for referral of eligible applications will be on or about 11/10/23 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until positions are...

  • Center Specialist

    5 days ago


    Decatur, United States City of Decatur Full time

    Job Title: Center Specialist Department: Parks and Recreation Location: Oakhurst Recreation Center Hourly Rate: $16.00 per hour Part Time Position Summary: The Recreation Specialist is responsible for assisting and implementing recreational activities and providing supervision for participants within the guidelines of DPRD. The Recreation Specialist is...

  • Caf Associate

    1 week ago


    Decatur, United States Memorial Health University Medical Center Full time

    Overview: Our Caf Associate prepares and serves food in the cafeteria and performs other duties. Qualifications: Education and/or Other Requirements High school diploma or equivalent preferred. Food service experience is preferred. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The...

  • Caf Associate

    2 days ago


    Decatur, United States Memorial Health University Medical Center Full time

    Overview: Our Caf Associate prepares and serves food in the cafeteria and performs other duties. Qualifications: Education and/or Other Requirements High school diploma or equivalent preferred. Food service experience is preferred. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The...

  • Sanitation Associate

    2 weeks ago


    Decatur, Illinois, United States Bimbo Bakeries USA Full time

    Sanitation Associatereq39450 Employment Type: Regular Location: DECATUR,GA Have you ever enjoyed Arnold, Brownberry or Oroweat bread? A Thomas English muffin or bagel? Or perhaps snacked on a Sara Lee, Entenmanns or Marinela cake or donut? If the answer is yes, then you know Bimbo Bakeries USAMore than 20,000 associates in bakeries, sales centers, offices...


  • Decatur, Illinois, United States Bimbo Bakeries USA Full time

    Sanitation Associatereq39450 Employment Type: Regular Location: DECATUR,GA Have you ever enjoyed Arnold, Brownberry or Oroweat bread? A Thomas English muffin or bagel? Or perhaps snacked on a Sara Lee, Entenmanns or Marinela cake or donut? If the answer is yes, then you know Bimbo Bakeries USAMore than 20,000 associates in bakeries, sales centers, offices...


  • Decatur, United States CompHealth Full time

    We are seeking an Internal Medicine Physician to join our busy and established FQHC outpatient health center. With a manageable patient load of 20-22 patients per day, our physicians enjoy a work-life balance with Monday to Friday, 8 am to 5 pm working hours and 1:5 weeks call schedule. We offer a competitive salary package that includes loan repayment for...


  • Decatur, United States CompHealth Full time

    We are seeking an Internal Medicine Physician to join our busy and established FQHC outpatient health center. With a manageable patient load of 20-22 patients per day, our physicians enjoy a work-life balance with Monday to Friday, 8 am to 5 pm working hours and 1:5 weeks call schedule. We offer a competitive salary package that includes loan repayment for...

  • Sales Associate

    2 weeks ago


    Decatur, United States TBC Full time

    **Location:** Decatur, AL, US, 35601 **Description** In the automotive **Sales Associate** role (Customer Service Advisor) youll have a great opportunity to learn the auto services business. This role is responsible for selling tires, tire related services, mechanical services and providing excellent customer service in a retail store. Our Career Road Map...