Service Advisor

4 weeks ago

Antioch, United States TransChicago Truck Group Full time
TransChicago Truck Group is a leader in truck and truck related products and services. Our mission is to continually seek better ways of doing business. To differentiate ourselves from our competitors. All our activities are structured to recognize and exceed the expectations of our customers.

What you will be doing
Position Summary: The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.
What you need to succeed (Skills)
  • Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer's signature. 
  • Establish customer's method of payment. Obtain credit approval, if necessary. 
    Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket. 
  • Notify foreman of incoming work, repair order status, and comments in Sparcs. 
  • Ensure that vehicles are parked in assigned areas. Make sure they are locked, and all keys are marked and put away correctly using standardized key tags. 
  • Communicate updates from customer to foreman via comments in Service Link. 
  • Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. 
  • Handle telephone inquiries regarding inbound work and work in process. 
  • Review repair orders to ensure that work is completed, and additional work and authorization is noted. Close repair order as appropriate. 
  • Other duties as assigned.  
  • Customer service focused.  
  • Ability to be flexible in a fast-paced environment.  
  • Embraces change.  
  • Able to train and develop others.  
  • Superior organizational skills.  
  • High School Diploma.  
  • 1-3 years’ experience in automotive or service industry.  
  • Customer service experience.  
  • Technical experience in engine operation and repair.  
  • Valid driver’s license.  
Why You will Love TransChicago Truck Group
Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.
  • Earn Vacation over the course of your first year + Holidays + Sick Days
  • Full Health Insurance (medical, dental, vision)
  • Career Advancement. We are strong believers in continual training and development for our people. Your success is our success.
  • Company Paid life insurance.
  • Short-Term and Long-Term Disability
  • 401(k) option

TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
 

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