Patient Svcs Representative- Surgical Specialists
4 weeks ago
**The Outpatient Surgical Specialists of UPMC are looking for a Patient Services Representative to join their team in Lancaster, PA. The Surgical Specialists of Central PA include both general and vascular surgeons who work in the Lancaster and Lititz practice. Travel between both practices will be required for the Patient Services Representative that joins this team.**
**Purpose:**
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
**Responsibilities:**
+ Help patients navigate the healthcare system by providing clear and understandable instructions.
+ Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
+ Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
+ Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
+ Schedule or connect patient to resources to schedule for ancillary services at checkout
+ Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
+ Assist patients in education of financial responsibility and connect them to advocacy resources as needed
+ Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
+ Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
+ Promote MyUPMC patient portal and assist patients in registration when applicable
+ Collect copayments and any other applicable patient payments at the point of service
+ Provide a warm greeting for all patients
+ Register patients in Biometrics (fingerprint recognition) program and explain benefits
+ Confirm and/or update patient registration information at checkout
+ Appropriately distribute / triage phone calls to other areas and / or clinical providers
+ Schedule follow-up appointments within the practice at checkout
+ Completion of high school graduate or equivalent is required.
+ Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
+ Two years of experience in a medical / billing / fiscal or customer service function is preferred.
+ Knowledge of medical terminology is preferred.
+ Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:** Clearances must be dated within 90 days
+ Act 34
**UPMC is an Equal Opportunity Employer/Disability/Veteran**
-
Lancaster, United States University of Pittsburgh Medical Center Full timeThe Outpatient Surgical Specialists of UPMC are looking for a Patient Services Representative to join their team in Lancaster, PA. The Surgical Specialists of Central PA include both general and vascular surgeons who work in the Lancaster and Lititz practice. Travel between both practices will be required for the Patient Services Representative that joins...
-
Lancaster, United States University of Pittsburgh Medical Center Full timeThe Outpatient Surgical Specialists of UPMC are looking for a Patient Services Representative to join their team in Lancaster, PA. The Surgical Specialists of Central PA include both general and vascular surgeons who work in the Lancaster and Lititz practice. Travel between both practices will be required for the Patient Services Representative that joins...
-
Patient Svcs Representative
7 days ago
Lancaster, United States University of Pittsburgh Medical Center Full timeUPMC is looking for a Patient Services Representative to join the team at their Rheumatology office in Lancaster! Office hours are: Mon: 6:45 am-4 pm Tues: 6:45 am-5 pm Wed: 6:45 am-4 pm Thurs: 6:45 am-4 pm Fri: 6:45 am-11 am Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting...
-
Patient Svcs Representative
2 weeks ago
Lancaster, United States UPMC Full time**Purpose:** A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting...
-
Patient Svcs Representative
2 weeks ago
Lancaster, United States UPMC Full time**No weekends or major holidays !** **Purpose**: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the...
-
Patient Access Representative
3 weeks ago
Lancaster, United States Weeks Medical Center - PATIENT ACCESS - CLINIC Full time**Job Summary**: Demonstrates exceptional customer service skills and performs various functions within the Patient Access Department related to scheduling, pre-registration, registration, and switchboard operations. Ensure outstanding patient experience while proactively reducing financial loss. Demonstrates behaviors outlined in NCH's Core Values and...
-
Patient Access Representative
4 weeks ago
Lancaster, United States Weeks Medical Center - PATIENT ACCESS - HOSP Full timeThe pay range for these positions is between $17.00/hour and $25.50/hour based on experience.Shift Differentials: $3.00/hour - Weekends; $4.00/hour - 3:00 pm - 11:00 pm; $7.00/hour - 11:00 pm - 7:00 AMPosted Hospital Based Positions: include varied shifts, 7:00 am to 3:00 pm, 3:00 pm to 11:00 pm, and 11:00 pm to 7:00 am and include e/o weekend.Job...
-
Patient Access Representative
3 weeks ago
Lancaster, United States Weeks Medical Center - PATIENT ACCESS - HOSP Full timeThe pay range for these positions is between $17.00/hour and $25.50/hour based on experience. Shift Differentials: $3.00/hour - Weekends; $4.00/hour - 3:00 pm - 11:00 pm; $7.00/hour - 11:00 pm - 7:00 AM Posted Hospital Based Positions: include varied shifts, 7:00 am to 3:00 pm, 3:00 pm to 11:00 pm, and 11:00 pm to 7:00 am and include e/o weekend. Job...
-
Patient Access Representative
3 weeks ago
Lancaster, United States Weeks Medical Center - PATIENT ACCESS - HOSP Full timeThe pay range for these positions is between $17.00/hour and $25.50/hour based on experience. Shift Differentials: $3.00/hour - Weekends; $4.00/hour - 3:00 pm - 11:00 pm; $7.00/hour - 11:00 pm - 7:00 AM Posted Hospital Based Positions: include varied shifts, 7:00 am to 3:00 pm, 3:00 pm to 11:00 pm, and 11:00 pm to 7:00 am and include e/o weekend. Job...
-
Patient Service Representative
4 weeks ago
Lancaster, United States ZOLL LifeVest Full timePosition Title: Patient Service Representative (PSR)Remote independent contract worker position *Daytime availability preferred!Competitive fee for serviceFlexibility - work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Patient Service Representative
1 month ago
Lancaster, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker position *Daytime availability preferred!Competitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and...
-
Patient Service Representative
1 month ago
Lancaster, United States ZOLL LifeVest Full timePosition Title: Patient Service Representative (PSR) Remote independent contract worker position *Daytime availability preferred! Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients,...
-
Patient Service Representative
3 weeks ago
Lancaster, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker position *Daytime availability preferred!Competitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and...
-
Surgical Technologist
4 weeks ago
Lancaster, United States Methodist Hospital for Surgery Full timeUnder the general supervision of the Manager of Perioperative Services, and the direct supervision of a Registered Nurse, the Surgical Technologist is responsible for filling the surgical scrub role on all types of minor and major surgical procedures dependent on individual competencies in each surgical specialty. Assists physicians and nurses in various...
-
Surgical Technologist
3 weeks ago
Lancaster, United States Methodist Hospital for Surgery Full timeUnder the general supervision of the Manager of Perioperative Services, and the direct supervision of a Registered Nurse, the Surgical Technologist is responsible for filling the surgical scrub role on all types of minor and major surgical procedures dependent on individual competencies in each surgical specialty. Assists physicians and nurses in various...
-
Patient Service Specialist
2 weeks ago
Lancaster, United States Select Medical Full timeOverview When patients enter our center in Lancaster, PA we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email...
-
Patient Service Specialist
6 days ago
Lancaster, United States NovaCare Rehabiliation Full timeOverview: When patients enter our center in Lancaster, PA we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via...
-
Surgical Coordinator
3 weeks ago
Lancaster, United States Orthopedic Associates of Lancaster Full timeOrthopedic Associates of Lancaster (OAL) is one of the most respected orthopedic practices in the area, providing trusted care for generations throughout Central Pennsylvania. We currently have locations in Lancaster, Willow Street, Manheim, Lebanon, and Ephrata, PA. OAL is a progressive practice that prides itself on quality service and patient care. **OAL...
-
Surgical Technologist
4 weeks ago
Lancaster, United States NueHealth Full timeUnder the general supervision of the Manager of Perioperative Services, and the direct supervision of a Registered Nurse, the Surgical Technologist is responsible for filling the surgical scrub role on all types of minor and major surgical procedures dependent on individual competencies in each surgical specialty. Assists physicians and nurses in various...
-
Surgical Technologist
4 weeks ago
Lancaster, United States NueHealth Full timeUnder the general supervision of the Manager of Perioperative Services, and the direct supervision of a Registered Nurse, the Surgical Technologist is responsible for filling the surgical scrub role on all types of minor and major surgical procedures dependent on individual competencies in each surgical specialty. Assists physicians and nurses in various...
