Dispatch Supervisor

TITLE: Dispatch Supervisor

QUALIFICATIONS:

* High school diploma or equivalent; additional education or training in transportation management or related field is preferred.
* Valid Class B CDL with P&S endorsements and able to drive with students on board.
* A minimum of 3 years of experience in a supervisory role.
* Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
* Excellent communication and interpersonal skills, with the ability to interact professionally with drivers, passengers, and other stakeholders.
* Proficiency in using computerized dispatching systems, GPS tracking software, and other relevant technology.
* Knowledge of local traffic regulations, geography, and public transportation systems.
* Ability to remain calm and make sound decisions under pressure, particularly during emergencies or service disruptions.
* Flexibility to work irregular hours, including evenings.

REPORTS TO: Director of Operations

PERFORMANCE RESPONSIBILITIES:

* Schedule and dispatch buses and drivers according to established routes, timetables, and student demands.
* Monitor bus operations in real-time, tracking vehicle locations and ensuring adherence to schedules.
* Communicate effectively with drivers and provide necessary instructions and updates regarding routes, schedules, and any changes in service.
* Coordinate with maintenance staff to ensure that all buses are properly maintained and serviced.
* Respond promptly to service disruptions, accidents, and other incidents, implementing contingency plans as necessary to minimize disruptions to service.
* Develop and implement new routes, schedules, and service enhancements.
* Maintain accurate records of bus schedules, driver assignments, and other relevant information.
* Collaborate with other departments, agencies, and stakeholders to coordinate intermodal transportation services and promote effective transportation solutions.