Call Center Representative

4 weeks ago


Providence, United States Brown Medicine Full time
GENERAL SUMMARY:

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create complete patient accounts: demographic and insurance information. Highly organized in working referral lists

to ensure timely scheduling of appointments.

Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory.

ESSENTIAL FUNCTIONS:

• Accurately register patients and schedule appointments following established schedule templates.

• Manage large volumes of inbound and outbound calls in a timely manner.

• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Maintain proper record of all interactions with customers in EMR for tracking purposes.

• Serve as a central link of communication between patients, medical staff and the general public.

• Operate computer and IT equipment properly.

• Keeps equipment operational by following established procedures; reporting malfunctions.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• High school diploma or GED.

• Proficient in relevant computer applications.

• Knowledge of customer service practices and principles.

• Excellent data entry and typing skills.

• Superior listening, verbal, and written communication skills.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this job title. They are not construed as an exhaustive list of all job duties performed by the employees in this job.

• Ability to handle stressful situations appropriately.

• Ability to speak clearly and concisely.

• Ability to read, understand and follow oral and written instructions given in English.

• Bi-lingual is preferred but not required.

• Ability to establish and maintain effective working relationships with customers

(patients, physicians, coworkers, supervisor, etc.).

• Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.

• Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations and hazardous materials. Involves frequent contact with patients. Work may be stressful at times.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY:

None

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY:

None

EOE/F/M/Vet/Disabled

  • Providence, United States City Personnel Full time

    Job DescriptionJob DescriptionWe are working with a leading medical office dedicated to providing exceptional healthcare services to its community. The company is seeking Medical Call Center candidates who have experience with a high volume of calls, and those who have a passion for the healthcare industry. If you are looking for growth and stability, then...


  • Providence, United States Pinnacle Technical Resources Full time

    **Call Center Supervisor** **Providence, RI** English / Spanish Bilingual is preferred and a huge plus for this role. Supervisor - Call Center Job Locations US-RI-Providence Overview Reporting to the lead supervisor the call center supervisor is responsible for promoting a customer-focused culture while enhancing experiences for customers. Within the role...


  • Providence, United States Brown Urology Full time

    Job DescriptionJob DescriptionGENERAL SUMMARY: Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create complete patient accounts: demographic and...


  • Providence, United States Brown Urology Full time

    Job DescriptionJob DescriptionGENERAL SUMMARY: Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create complete patient accounts: demographic and...

  • Part Time

    1 month ago


    Providence, United States AAA Northeast Full time

    **Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access...


  • Providence, United States Lifespan Health System Full time

    Under the general supervision of the Contact Center Supervisor and following established policies and procedures, performs Contact Center tasks for all Lifespan Affiliates using computer telephony integration (CTI) equipment. Responsible for taking c Call Center, Associate, Retail, Healthcare, Medical, Emergency


  • Providence, United States Care New England Health System Full time

    Job Summary: The Care New England Access Care Representative is responsible for scheduling outpatient testing appointments, as well as provider office appointments for practices across the Care New England Health System. Duties and Responsibilities: Responsible for maintaining scheduling priority through inbound scheduling calls or request for service...


  • Providence, United States Care New England Health System Full time

    Job Summary: The Care New England Access Care Representative is responsible for scheduling outpatient testing appointments, as well as provider office appointments for practices across the Care New England Health System. Duties and Responsibilities: Responsible for maintaining scheduling priority through inbound scheduling calls or request for service...


  • Providence, United States Care New England Full time

    Job Summary: The Care New England Access Care Representative is responsible for scheduling outpatient testing appointments, as well as provider office appointments for practices across the Care New England Health System. Duties and Responsibilities: Responsible for maintaining scheduling priority through inbound scheduling calls or request for...


  • Providence, United States Care New England Full time

    Job Summary: The Care New England Access Care Representative is responsible for scheduling outpatient testing appointments, as well as provider office appointments for practices across the Care New England Health System. Duties and Responsibilities: Responsible for maintaining scheduling priority through inbound scheduling calls or request for...

  • Call Center

    1 week ago


    Providence, United States Highly Reputable Organization Full time

    Job DescriptionJob Description$26/hr Customer Service, Call Center, Dispatch experience required Schedule: Sunday, Monday, Thursday, Friday and Saturday - 8:00am-4:30pm Apply for more details!  


  • East Providence, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionNOW HIRING! A-Line Staffing is now hiring for Banking Customer Service Call Center Representatives in the East Providence/Riverside, RI area. This role will be fully on site. This role receives customer calls including answering phone, greeting customers, and displaying an upbeat and helpful demeanor in order to create a...

  • RN Call Center Triage

    3 weeks ago


    Providence, United States The Providence Community Health Centers, Inc. Full time

    Job DescriptionJob DescriptionProvide full-time triage nurse responsibilities in a call center environment, serving an urban community health center patientpopulation, in accordance with the policies and procedures and philosophy of PCHC. All duties/responsibilities areperformed across life cycle (infants, children, adolescents, and adults). Duties &...

  • RN Call Center Triage

    3 weeks ago


    Providence, United States The Providence Community Health Centers, Inc. Full time

    Job DescriptionJob DescriptionProvide full-time triage nurse responsibilities in a call center environment, serving an urban community health center patientpopulation, in accordance with the policies and procedures and philosophy of PCHC. All duties/responsibilities areperformed across life cycle (infants, children, adolescents, and adults). Duties &...

  • RN Call Center Triage

    2 weeks ago


    Providence, United States The Providence Community Health Centers, Inc. Full time

    Job DescriptionJob DescriptionProvide full-time triage nurse responsibilities in a call center environment, serving an urban community health center patientpopulation, in accordance with the policies and procedures and philosophy of PCHC. All duties/responsibilities areperformed across life cycle (infants, children, adolescents, and adults). Duties &...


  • Providence, United States The Providence Community Health Centers, Inc. Full time

    Job DescriptionJob DescriptionProvide full-time triage nurse responsibilities in a call center environment, serving an urban community health center patientpopulation, in accordance with the policies and procedures and philosophy of PCHC. All duties/responsibilities areperformed across life cycle (infants, children, adolescents, and adults). Duties &...


  • East Providence, United States Community Care Alliance Full time

    Job DescriptionJob DescriptionThe 988 Crisis Call Center at BH Link is hiring professionals who are looking to make a positive impact on the lives of Rhode Island community members! The 988 Call Center is a crisis answering service that responds to calls, chats, and texts from individuals experiencing mental health and/or substance use crises.This call...


  • East Providence, United States Community Care Alliance Full time

    Job DescriptionJob DescriptionThe 988 Crisis Call Center at BH Link is hiring professionals who are looking to make a positive impact on the lives of Rhode Island community members! The 988 Call Center is a crisis answering service that responds to calls, chats, and texts from individuals experiencing mental health and/or substance use crises.This call...


  • Providence, United States Lifespan Corporation Full time

    Summary: Under the general supervision of the Clinical Nutrition Director and Food Service Supervisor the Room Service Call Representative is responsible for communicating effectively timely and courteously with patients family members and staff members when entering and processing meal choices into the CBORD computerized Room Service system. Assures that...


  • Providence, United States Lifespan Corporation Full time

    Summary: Under the general supervision of the Clinical Nutrition Director and Food Service Supervisor the Room Service Call Representative is responsible for communicating effectively timely and courteously with patients family members and staff members when entering and processing meal choices into the CBORD computerized Room Service system. Assures that...