Audio Visual Conference Support Technician

4 weeks ago

Bethesda, United States National Capitol Contracting Full time

Position Summary

This position is on-site in Bethesda, MD.

National Capitol Contracting is seeking an energetic and service-oriented Audio Visual Technician to join a team of professionals at the NIH, the nation's premier scientific and medical research centers. Your day to day will include systems and space configuration for events and conferences, operating presentation and collaboration technology, coordinating with NIH customers, and maintaining systems to ensure 100% operational readiness. This role will grow with the company and offers professional development opportunities for technical certifications and conference management.

The successful candidate will join a close-knit, high functioning team that supports a specific conference center. This core team will have access to support, education, and leadership from the wider NCC team at NIH as well as our corporate offices. NCC will, over the next five years, raise the bar on how the National Institutes conducts events, broadcasts important information, and shares research with a global community. This is an opportunity to grow, make a difference, and significantly advance your career, your impact, and your capabilities.

Key Areas of Responsibility

This is a role that directly impacts the culture and the efficiency of the organization and requires dedication to customer service, independent action, and discipline. Work instructions will flex to accommodate program requirements but will generally include:

* Provide NIH presenters and meeting participants with world class customer service.
* Perform moderately complex technical functions in support of audio visual and video teleconferencing infrastructure such as set up, operation, maintenance, and troubleshooting of components and systems.
* Daily system testing to ensure equipment and room functionality.
* Diagnoses malfunctions and reports outages to NCC's engineering core.
* Maintains current knowledge of relevant audio-visual technologies as assigned.
* Participates in special projects as required.
* Utilize ticket system for daily ticket requirements, maintenance activities and the creation of Change Requests and Knowledge management artifacts.

Minimum Requirements

* Ability to obtain and maintain Public Trust Clearance.
* Video Teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills.
* Familiarity operating Zoom, MS Teams, and other cloud-based telecommunications services in a corporate or federal setting.
* Management and maintenance of Audio-Visual equipment.
* Monitor and maintain Audio Visual enterprise and assure maximum system uptime, component patching, alarm resolution and disaster recovery-continued operation planning.
* Ability to meet commitments, track actions, and follow through on multiple (often unanticipated) daily, weekly, and monthly tasks.
* An interest in process development, implementation, and refinement.
* A willingness to learn, adapt, and build new tools.
* Ability to take personal and professional responsibility for business process outcomes.
* Maturity to accept and provide critical feedback in a never-ending pursuit of excellence.

Preferred Qualifications

* Bachelor's Degree in relevant field preferred
* In lieu of a degree, at least 3 years of relevant work experience
* CTS, CTS-I, Q-SYS, Crestron, or AMX certifications
* Experience integrating AV systems
* Knowledge of live audio or videocast systems
* Knowledge and hands on experience with Professional Video Production Software and hardware

Special Position Requirements

Schedule: Monday to Friday

Environment/Physical Demands: Many of our site campuses are large and require travel by foot, ability to lift 30 pounds, climb ladders, and work in tight spaces.

This is a full-time position. NCC offers a competitive compensation packages: salary is commensurate with experience. Benefits include medical, dental, flexible spending, three weeks accrued Paid Time Off (PTO), paid federal holidays, and 401(k) with company match.

NCC is an Equal Opportunity Employer (Minority/Female/Disabled/Veteran).

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