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Resident Services Technician III

4 months ago

Houston, United States Madera Residential Full time

Madera Residential strongly believes that a company's people are its most important asset. We feel it takes more than just money and benefits to attract and retain good employees. It is a company's culture, values and mission which will set it apart from the competition. These are more than just words to us. These are the guiding principles that inspire us each day to make our work life enjoyable, rewarding and fun. Our team, still operated by our founding partners, has aggressively grown to be an industry leading portfolio in the state of Texas. We are searching for motivated, passionate individuals who are ready to find their job and do it the Madera Way If this is you, apply now

Essential Functions

* Completes client service requests and make readies during normal business hours and ensures maintenance is available for emergency purposes after hours
* Maintains an awareness of the condition of physical property throughout the community and immediately corrects unsafe conditions
* Maintains accurate records regarding preventive maintenance, service requests, expenditures, apartment make-ready status, work in progress, etc.
* Schedules and performs minor and routine maintenance of all appropriate equipment on a regular basis
* Maintains adequate inventory of spare parts and maintenance materials to handle most common repairs and situations
* Performs any additional duties or tasks as assigned by the Assistant Manager, Property Manager or the Regional Portfolio Director
* Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally involve minor deviations. Needs ability to think rationally beyond a specific set of instructions.

Qualifications

* High school diploma or equivalent is required
* At least 2 years of property maintenance experience required
* Excellent verbal and written communication skills
* Able to multitask and meet deadlines in a timely and organized manner
* Must be able to work a flexible schedule, including weekends
* HVAC certification required
* Valid driver's license and reliable transportation required

Working Environment

* Indoors (66% to 100% of the time); frequently outdoors in all conditions (33% to 66% of the time), often for extended periods.
* Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 1% to 33% of the time). Example: apartments during/after makeready.
* Frequent need (33% to 66% of the time) to work in awkward and confining positions.

Physical Requirements

* Constant need (66% to 100% of the time) to be on feet.
* Have constant need (66% to 100% of the time) to perform the following physical activities:

o Bend/Stoop/Squat/Kneel Perform routine maintenance/repairs, pick up tools and equipment.

o Climb Stairs Service requests, make-ready needs for 2nd and 3rd floor apartments.

o Push or Pull Move equipment, appliances, open and close doors, etc.

o Reach Above Shoulders Perform routine maintenance/repairs, stock and remove equipment, parts, etc.

o Climb Ladders Perform routine maintenance/repairs.

o Grasp/Grip/Turning Handle tools and equipment, perform routine maintenance/repairs

o Finger Dexterity Handle tools and equipment, perform routine maintenance/repairs

* Constant need (66% to 100% of the time) to perform the following physical activities:

o Writing/Typing Inventory maintenance, requisition requests, required maintenance reports

* Lifting/Carrying (supplies, replacement parts, ladders, etc.):

o Over 150 pounds Rare Need (less than 1% of the time)

o 75-150 pounds Occasional Need (1% to 33% of the time)

o 25-75 pounds Frequent Need (33% to 66% of the time)

o 1-25 pounds Constant Need (66% to 100% of the time)

NOTE: Lifting and carrying weights exceeding 50 pounds is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers/dryers, refrigerators, A/C units, abandoned sofas, etc.

Vision Requirements

* Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond

to written instructions from staff and clients. Constant need to see small detail when performing routine maintenance duties.

* Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (observe problems throughout the community, etc.)

Hearing Requirements

* Constant need (66% to 100% of the time) to communicate with assistants, staff, vendors and clients. Must use listening skills to diagnose needed repairs, etc.

Speaking Requirements

* Constant need (66% to 100% of the time) to communicate with assistants, staff, vendors and clients.

Driving Requirements

* Frequent need (33% to 66% of the time) to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotation "On Call" status may occasionally require expedient travel to assigned community at a moment's notice. Pick up and deliveries to the corporate office. Mileage and gas are not reimbursed.
* Must have valid driver's license and vehicle insurance.