Medical Vigilance Pharmacist
3 weeks ago
Expected Starting Salary Range: 42.17 - 53.64
SUBFUNCTION DEFINITION: Lead the design, implementation, and daily oversight of MVS Pharmacovigilance and Medical Communications services. Provide specialized depth and breadth of expertise to discipline.
REPRESENTATIVE RESPONSIBILITIES
* Operations
Work in collaboration with the MVS Director to deliver quality proposals, operating plans and contracts. Oversee implementation of new MVS business in collaboration with appropriate Director and leadership. Set goals and deliver on expectations tied to strategic planning and related efforts. Positively and professionally represent MVS externally to increase MVS awareness and client satisfaction. Primary point-of-contact for daily operations, standard operating procedures, staff training/competency, and overall program performance
* Compliance
Provide general oversight and expertise of systems and processes utilized by all MVS clients to manage medical information requests, adverse event, and product quality complaints. Ensure and facilitate development of MVS staff training and development with regard to systems and technology. Utilizes this expertise to facilitate procedural and system improvements. Develop MVS technology strategy and planning and participate in annual budgeting process. Responsible for ensuring compliance with performance, regulatory and quality standards are routinely met. Proactively identifies issues, trends and solutions as needed to ensure overall Client satisfaction. Identifies and adopts best practices across the industry.
* Process
Proactively work with directors, managers and staff to ensure efficient operations and quality outcomes in the delivery of pharmacovigilance, medical information and contact center services across all MVS clients. Develop, maintain and manage systems and workflow processes in support of the pharmacovigilance and medical communications functions. Develop strategies to ensure appropriate staffing, training and oversight in the delivery of quality outcomes to all MVS customers. Develop, administer and ensure compliance with departmental policies and procedures pertaining to services. Collaborate closely with all MVS customers and staff to ensure service level expectations for quality and efficiency are routinely met and that overall customer satisfaction is high. Foster and support a culture of continuous quality improvement for contact center operations. Manage the development of guidelines and SOPs to ensure quality in daily contact center operations. Develop, oversee and monitor key outcomes and service level/process metrics to ensure expectations for quality, efficiency and costs are met. Proactively identify issues, trends and solutions as needed. Publishes research and related manuscripts with advanced analytical and technical writing experience.
* Analytics
Analyze overall and client-specific contact center data and assure the delivery of accurate and timely metrics and key performance indicators (KPIs) to clients and internal stakeholders. Proactively identify issues, trends and solutions. Provide general operational oversight of MVS quality monitoring program. Demonstrate through work, thorough knowledge of client SOPs and guidelines governing pharmacovigilance and medical information. Brings specialized depth or breadth of expertise to discipline; breadth of knowledge in related job areas.
* Delivery
Assure the delivery and maintenance of high quality pharmacovigilance and medical communications support to specific and assigned MVS clients. Lead the design, implementation and daily oversight of assigned MVS client programs, including day-to-day operations, quality, compliance, training, and metrics. Leads cross functional projects or people, often of risk and complexity. Interprets / addresses business challenges; develops best practices. Works independently with guidance in only the most complex situations.
EDUCATION/EXPERIENCE
Required:
* Bachelor degree in related field. May require clinical license, certification or training
* 5 - 7 years of work experience in a related job discipline.
* or equivalent combination of education and experience
* RN or PharmD
Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).
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