Customer Service Operations Project Manager

3 weeks ago

Durham, United States Biomerieux S.A. Full time

Description

Position Summary:

Ensure execution and delivery of project objectives in adherence with the Customer Service Organization, through management of all project dimensions: Scope, Time, Cost, Quality, Performance. Lead business impactful projects to achieve quality and efficiency goals. Coordinate with cross functional leaders/stakeholders to drive project implementation and provide executive summaries to Senior Leadership. Drives successful delivery of complex implementation projects (I,E., Business process improvement, product quality enhancements and product software deployments) on time and within budget, resulting in cost savings and gained efficiencies within the Customer Service Organization.

Primary Responsibilities:

* Leverage Project Management tools and critical thinking skills to develop strategy, timelines, and implementation plans
* Drive the assessment of current business projects and workflows to develop proposals for process improvement to Senior Leadership
* Define project objectives, requirements, and assumptions necessary to structure a project or activity.
* Drive the process to Identify, prioritize, and proactively monitor changes that may affect the project.
* Lead direct communication with major stakeholders throughout each project, recommend scope and milestones changes as needed for best outcomes.
* Maintain authority and control of projects while ensuring accountability of all stakeholders.
* Manage projects within established scope, schedule, and budget while meeting and exceeding project management standards.
* Identify and implement change management in response to business drivers.
* Set routine meetings with leaders to understand new projects that should fall in scope for oversight
* Monitor future global projects that may impact the Customer Service Organization and forecast local impacts to ongoing projects

Education, Skills, & Experience:

* Bachelor's Degree in Project Management, Science or Business related fields with 3+ years managing projects OR
* High school diploma/GED with 7+ years of experience managing projects.


* Project Management certification is preferred but not required.
* Experience with Salesforce or similar CRM tools preferred
* Experience with project management software tools (such as JIRA, Asana, Microsoft Project, Clarizen)
* Experience in following, maintaining, and improving the implementation methodology

  • Customer Service Operations Project Manager

    3 weeks ago

    Durham, United States Biofire Diagnostics, LLC Full time

    Ensure execution and delivery of project objectives in adherence with the Customer Service Organization, through management of all project dimensions: Scope, Time, Cost, Quality, Performance. Lead business impactful projects to achieve quality and ef Customer Service, Project Manager, Operations, Project Management, Manager, Leadership, Manufacturing, Retail

  • Customer Service Operations Project Manager

    4 weeks ago

    Durham, United States bioMérieux Full time

    Ensure execution and delivery of project objectives in adherence with the Customer Service Organization, through management of all project dimensions: Scope, Time, Cost, Quality, Performance. Lead business impactful projects to achieve quality and ef Customer Service, Project Manager, Operations, Project Management, Manager, Leadership, Retail

  • Customer Service Operations Project Manager

    3 weeks ago

    Durham, United States Biofire Diagnostics Full time

    Position Summary: Ensure execution and delivery of project objectives in adherence with the Customer Service Organization, through management of all project dimensions: Scope, Time, Cost, Quality, Performance. Lead business impactful projects to achieve quality and efficiency goals. Coordinate with cross functional leaders/stakeholders to drive project...

  • Customer Service Operations Project Manager

    1 week ago

    Durham, United States Biofire Diagnostics Full time

    Position Summary: Ensure execution and delivery of project objectives in adherence with the Customer Service Organization, through management of all project dimensions: Scope, Time, Cost, Quality, Performance. Lead business impactful projects to achieve quality and efficiency goals. Coordinate with cross functional leaders/stakeholders to drive project...

  • Customer Service Operations Project Manager

    4 weeks ago

    Durham, North Carolina, United States bioMerieux SA Career Site - MULTI-LINGUAL Full time

    Description Position Summary:Ensure execution and delivery of project objectives in adherence with the Customer Service Organization, through management of all project dimensions: Scope, Time, Cost, Quality, Performance. Lead business impactful projects to achieve quality and efficiency goals. Coordinate with cross functional leaders/stakeholders to drive...

  • Operational Manager – Customer Service Centre

    3 weeks ago

    Durham, United States UK Civil Service Full time

    Job summaryThe Valuation Office Agency (VOA) are the public sector�s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over �60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.We...

  • Customer Project Manager.

    3 weeks ago

    Durham, United States Cisco Full time

    This position plays an integral role in the new CX Operating Model, specifically, the GES Special PMO. The Project Manager (PM) will be a pivotal point on the team responsible for executive-level relationships at top Cisco accounts. The PM will be responsible for the execution of Cisco Client Delivery Team and our Clients. The Team: These...

  • Project Manager

    4 weeks ago

    Durham, United States LOGZONE, Inc. Full time

    Job DescriptionJob DescriptionSalary: Company Summary: LOGZONE is a premier SBA-Certified 8(a) Small Disadvantaged Business (SDB), and a Veterans Administration-Certified Service-Disabled Veteran-Owned (SDVOSB) firm. Since 2007, LOGZONE has provided services in Logistics and Materiel Management, Facilities Operations and Maintenance, Integrated Logistics...

  • Operations Service Manager

    2 weeks ago

    Durham, United States Burlington Stores Full time

    Are you a proven leader with a strong drive to succeed?Do you work well in a process-driven environment where organization and efficiency are critical to success?Are you an expert multitasker who would thrive in a high-energy environment?If so, then this might be the right opportunity for you!As an Operations Service Manager at Burlington, one of the largest...

  • Quality Coach – Customer Service Centre

    2 weeks ago

    Durham, United States UK Civil Service Full time

    Job summaryThe Valuation Office Agency (VOA) are the public sector�s property valuation experts and advisers. As one of the largest employers of surveyors in the country, our work is vital to the collection of over �60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.We champion the...

  • Quality Coach – Customer Service Centre

    1 week ago

    Durham, United States UK Civil Service Full time

    Job summaryThe Valuation Office Agency (VOA) are the public sector�s property valuation experts and advisers. As one of the largest employers of surveyors in the country, our work is vital to the collection of over �60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.We champion the...

  • Project Manager I

    3 weeks ago

    Durham, United States Cambrex Full time

    Overview: The Project Manager 1 is responsible for providing project management support and coordination to cross-functional project teams and clients ensuring that project deliverables are accomplished as outlined in the projects development plan. In addition, this position will help coordinate project progress and completion with business operations to...

  • Project Manager I

    1 week ago

    Durham, United States Cambrex Full time

    Overview: The Project Manager 1 is responsible for providing project management support and coordination to cross-functional project teams and clients ensuring that project deliverables are accomplished as outlined in the projects development plan. In addition, this position will help coordinate project progress and completion with business operations to...

  • Senior Project Manager

    3 weeks ago

    Durham, United States A-Tek Full time

    A-TEK Inc is seeking a seasoned Senior Project Manager to support a federal customer in the Research Triangle, NC metropolitan area. The Senior Project Manager oversees all aspects of the project, leading teams of IT professionals on large projects or significant segment(s) of large and complex projects. Provides day-to-day tasking of team members to ensure...

  • Customer Service Management Assistant

    2 weeks ago

    Durham, United States Harris Teeter Full time

    Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and...

  • Project Manager I

    3 weeks ago

    Durham, North Carolina, United States Cambrex Full time

    Company Information You Matter to Cambrex. Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance, drug product, and analytical services across the entire drug lifecycle. With more than 40 years of experience and a growing team of over 2,000 professionals servicing global clients, Cambrex is a...

  • Project Manager I

    3 weeks ago

    Durham, United States Cambrex Full time

    Company Information You Matter to Cambrex. Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance, drug product, and analytical services across the entire drug lifecycle. With more than 40 years of experience and a growing team of over 2,000 professionals servicing global clients, Cambrex is a...

  • Project Manager I

    1 week ago

    Durham, North Carolina, United States Cambrex Full time

    Company Information You Matter to Cambrex. Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance, drug product, and analytical services across the entire drug lifecycle. With more than 40 years of experience and a growing team of over 2,000 professionals servicing global clients, Cambrex is a...

  • Project Manager I

    1 week ago

    Durham, United States Cambrex Full time

    Company Information You Matter to Cambrex. Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance, drug product, and analytical services across the entire drug lifecycle. With more than 40 years of experience and a growing team of over 2,000 professionals servicing global clients, Cambrex is a...

  • Senior Project Manager

    3 weeks ago

    Durham, United States LeChase Construction Full time

    POSITION SUMMARYResponsible for managing a large or multiple projects or core clients. Manages Project Managers, Project Teams, Superintendents and Project Engineers. Responsible for the development of project team(s). Market Sector- Working knowledge and experience in the Residential, Mixed Use and Multi-family market sector a HUGE plus....