Client Service Specialist

4 weeks ago

Abilene, United States SERCO OF TEXAS INC - WEST CENTRAL TEXAS Full time

SERCO of Texas at West Central Texas / Child Care Services is a program that assist income eligible clients pay for their child care cost.  

DUTIES AND RESPONSIBILITIES: 

  • Adheres to the mission of SERCO.
  • Responsible for overseeing the caseload of Child Care Services to customers ensuring   positive outcomes
  • Provides intake services for applicants seeking subsidized child care services
  • Accepts and coordinates referrals for child care from authorized referral sources
  • Determines, verifies, and documents eligibility and notifies parents of their eligibility status
  • Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and STWDB staff
  • Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
  • Enrolls children in child care settings, as appropriate
  • Authorizes payment to eligible parents presenting appropriate qualifying documentation
  • Assesses parent fees
  • Implements client service, fund utilization, enrollment, and service priority strategies
  • Explains parents’ rights and responsibilities and explains attendance responsibilities
  • Tracks attendance and services utilization
  • Refers suspected fraud or misuse to the appropriate resource.
  • Enters client and case eligibility, demographic, and service information into the designated Child Care Services system
  • Responses for Assisting and preparing quality assurance monitoring.
  • Provides process informational support/instruction to parents as needed
  • May coordinate the recruitment, processing, and monitoring of local area relative providers

EDUCATION AND EXPERIENCE: 

  • Graduation from an accredited four-year college or university with major course work in public administration, business management or related field, plus experience in auditing, quality assurance or program/statistical analysis. (18 mos. direct or related experience is equal to 1 year of education).
  • Solid quantitative, analytical, process development, facilitation and organizational skills required.
  • Ability to handle confidential information with diplomacy and tact.

SPECIAL REQUIREMENTS: 

  • Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.
  • Must have access to reliable transportation in order to make required home visits.
  • Excellent communication and interpersonal skills; strong management and organizational skills; ability to work across all levels of management and staff. Must be knowledgeable about community resources and able to work with and relate to clients. Cultural sensitivity a must. Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems. Bilingual preferred.

Must have Physical demands and work environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

  • PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
  • WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Equal Opportunity Employer, Position Open Until Filled

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