Clinical Assistant coh

3 weeks ago

Riverton, United States Volunteers of America Northern Rockies Full time

Summary/Objective

The Clinical Assistant provides administrative/clinical support to patients and the treatment team. The

Clinical Assistant is the first point of contact for visitors to the facility, providing information and

maintaining positive relationships with referral sources and community partners.

Essential Functions

Answer multi-line phone system

Schedule clients for appointments

Inform clients of required documentation needed for their appointments

Ensure patients complete all paperwork and all intake/discharge processes are completed

Process client contact and insurance information changes

Provide administrative support for all written correspondence

Process payments from clients

Prepare and complete office reports/projects as assigned by supervisor specific to job position (e.g.,

prebilling and insurance audits)

Other duties as assigned

Qualifications

Competencies

Crisis management

Ability to work with multiple staff, clients, and agencies.

Proficiency with Microsoft Office Software: Outlook, Word, Excel

Able to meet tight deadlines under pressure.

Organization skills

Ability to work both independently and as part of a team.

Practical oral and written communication skills

Continuous demonstration of behaviors aligned with a posture of servant leadership and our

cultural values.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a residential facility environment. This role routinely uses standard office equipment

such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the

essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision

abilities required by this job include close vision and the ability to adjust focus. This would require the

ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Travel

Some travel is required for this position.

Required Education, Experience, or Eligibility Qualifications

High School Diploma or GED

Must possess and maintain a valid driver license

Must obtain and maintain valid certifications for the following training within the first 30 days of

employment. (Training for certification will be offered in the house)

o CPR / First Aid

o Mental Health First Aid

o MANDT

Preferred Education and Experience

Two or more years working with people experiencing mental illness and/or substance use problems

Two or more years working with people who are actively experiencing a crisis

Two or more years working with people in a residential service environment

EEO Statement

VOA is an Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act

(ADA) and the Americans with Disabilities Amendments Act (ADAAA).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities,

duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may

change at any time with or without notice.

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