Clinic Supervisor
3 weeks ago
The Clinic Supervisor provides a variety of supervisory and administrative duties to ensure the ABA therapy clinic runs efficiently. Serving in a supervisory role, the Clinic Supervisor is responsible for the administrative supervision of Registered Behavior Technicians (RBTs) within a clinic-based setting. The Clinic Supervisor works with other administrative staff including RCM, Credentialing, Intake & Admissions, and Board-Certified Behavior Analyst (BCBAs) to fulfill various functions & provide continual communication and support to staff.
Primary Responsibilities include but are not limited to the following:
* Manage all aspects of the clinic
* Scheduling of staff and clients within predetermined block schedules
* Recruitment, hiring, and onboarding of local staff
* Providing administrative support for the Clinic Manager and BCBA's
* Managing employee and client relations within the center
* Ensuring financial health of the clinic based on prescriptive key performance indicators
* Maintaining a safe and effective facility
* Open and close the clinic each day
* Supervise administrative staff and clinicians' daily operations to ensure employee and patient satisfaction
* Provide mentorship and career development to administrative and clinic staff, including providing feedback via on-going 1:1 meetings and annual performance management process
* Schedule all clients and staff to ensure the fulfillment of scheduled hours and minimum billing requirements
* Partner with the Clinic Manager to obtain/maintain high scores in client and staff satisfaction
* Track data and prepare management reports (reports include but are not limited to potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
* Oversee / Support setting up activities including material creation for daily group activities and assisting RBTs in location materials for programs
* Greet and follow appropriate check in and check out processes for arriving clients and staff
* Facilitate coverage of canceled appointments, using available center RBT's
* Notify BCBA of coverage changes if needed add appointment to RBT schedule
* Assist RCM, Credentialing, & Intake / Admission Departments as needed to perform assigned roles therein, including authorization management, provider credentialing, & client admissions.
* Serve as a Behavioral Technician, providing direct care in a clinic or home setting as needed
* Other duties as assigned
Minimum Experience and Qualifications:
* Bachelor's Degree required
* Prior supervisory experience is required
* RBT or BCaBA certification is preferred
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