CSR/Intake Specialist

Essential Duties and Responsibilities

* Learns and maintains knowledge of current patient database and billing system.
* Has proper phone etiquette and represents Home Sleep Delivered, LLC in a professional manner.
* Obtains patient demographic and health insurance information; collects co-pay if appropriate.
* Enters patient information into the computer system.
* Verifies & records insurance benefits.
* Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management.
* Able to read through and understand medical documentation effectively.
* Interacts professionally with physicians, patients/family, and Co-Workers.
* Schedules set ups, as called into Home Sleep Delivered, LLC, by physicians or physician's office staff, per policy and procedure.
* Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
* Communicates appropriately and clearly to Manager, and other superiors.
* Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit.
* Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff.
* Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice.
* Manages and operates computer equipment safely and correctly.
* Completes other duties, as assigned.

Minimum Qualifications:

* High School Diploma required
* 1-3 years of administrative experience in an office setting preferred.
* Excellent communication skills, both written and verbal to interact knowledgeably with employees and managers.

Physical Demands:

* Sitting at desk
* Operation of office equipment and computer