Senior Service Product Manager

4 weeks ago

Santa Clara, United States Nvidia Full time

Enterprise customers demand high quality and differentiated service options, and timely service response to meet their business demands. Our team is responsible for the Enterprise Service portfolio of service products, service tools, enablement training and metrics globally to support our worldwide Enterprise Customers

We are also responsible to identify and own the service pipeline, which includes services that are currently being planned or crafted. You will lead a significant portion of this enterprise services portfolio, driving it as a business including publishing status, metrics and service transition planning. Additionally, we deliver competitive analysis supporting the service catalog, which reflects existing services available to end users and/or partners, as well as retired services, which are formerly available services which have been taken out of active deployment.

What you'll be doing:

* Develop service products for our professional and education services portfolio, by identifying potential service offerings, generating requirements and specifications, inclusive of services pricing as well as driving service benchmarking


* Define Service New Product Introduction processes, strategy, service requirements and policy development


* Evaluate customer and partner ecosystem, analyze the technology and business resources and identify specific services requirements for professional and education services


* Responsible to align key stakeholders, including internal technical team and external partners, to launch the new service



What we need to see:

* Results driven, capable of working in both a strategic and tactical environment, with ability to influence at all levels of the service business


* 8+ years of previous experience in product management and enterprise services (or equivalent)


* Interactive, engaged both internally and externally across product, sales, service and operations teams, and with global partner community


* Significant experience balancing multiple, key and services initiatives in parallel


* Detailed understanding of Service structures, operations and GTM strategy


* Extensive experience in design and delivering appropriate systems and enablement requirements in support of service initiatives


* Excellent communications and presentation skills, highly analytical and detail oriented


* Understanding of the latest technology


* Bachelors or equivalent experience in business and/or technical field. MBA is a plus



Ways to stand out from the crowd:

* Prior experience and demonstrated leadership in services industry and understand their ecosystems and key players


* Prior background in professional services, and to enable partners to deliver the services


* Prior experiences in education services, for developing trainings and certifications for external and internal customers


* Outstanding success in leading multi-functional teams, driving and delivering business critical service initiatives


* Ability to be actively engaged, work in areas that may be outside the standard job description to accomplish the job



NVIDIA is widely considered to be one of the technology world's most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you

The base salary range is 160,000 USD - 253,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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