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Centralized Scheduler

4 months ago

Toledo, United States Neighborhood Health Association Full time
Centralized Scheduler

Neighborhood Health Association - To answer and direct all incoming calls into the NHA Call Center. For patients desiring to schedule or cancel/reschedule an appointment, accurately schedule the appointment in the electronic health system, using PCMH standards. Maintain a professional and courteous manner while protecting confidential patient information.

Duties and Responsibilities:
  • Answer and direct all incoming calls into the NHA Call Center.
  • Assist with pre-calls and call reports
  • Confirm patient's appointments.
  • Schedule appointments for patients using the electronic health system, following PCMH standards.
  • Cancel and reschedule appointments for patients using the electronic health system, following PCMH standards.
  • Direct non-scheduling calls to appropriate department or extension.
  • Respond appropriately to patient inquiries.
  • Follow up with patient calls where necessary.
  • Will be knowledgeable of LEP policy in order to accurately manage our non-English speaking patients.
  • Maintain a friendly, courteous, and professional tone when handling all incoming calls, following SNAP protocol.
  • Utilize resources provided for patients with unresolved issues, to include Patient Lines, E.H.R. Messaging, and Patient Advocate.
  • Performs other duties as assigned by supervisor.

Skills/Qualifications
  • Require, High School Diploma or GED equivalent.
  • Detail oriented along with the ability to manage time efficiently.
  • Pleasant and professional demeanor and temperament during times of stressful and difficult situations.
  • Ability to relate effectively to a diverse group of patients in a professional and courteous manner.
  • Computer knowledge is required. Prior call center experience is preferred.
  • Must show initiative, independent thinking, and ability to use sound judgment in the absence of specific orders.
  • Must show ability to resolve patient or customer concerns within the parameters given by the employer.
  • Ability to maintain patient confidentiality.
  • Must be able to work independently in a fast-paced environment with regular interruptions

We offer a competitive salary and benefits package including Health, Dental, Vision and Life Insurance, a matching retirement plan, Employee Assistance Program, 11 paid holidays and generous PTO.

-Hourly pay $16.00/hr.

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women's health center, senior centers, and a full-service pharmacy with lab services on site.

For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one's own health regardless of the ability to pay.

We are a drug free workplace, and an Equal Opportunity Employer