Centralized Scheduler
4 weeks ago
Neighborhood Health Association - To answer and direct all incoming calls into the NHA Call Center. For patients desiring to schedule or cancel/reschedule an appointment, accurately schedule the appointment in the electronic health system, using PCMH standards. Maintain a professional and courteous manner while protecting confidential patient information.
Duties and Responsibilities:
- Answer and direct all incoming calls into the NHA Call Center.
- Assist with pre-calls and call reports
- Confirm patient's appointments.
- Schedule appointments for patients using the electronic health system, following PCMH standards.
- Cancel and reschedule appointments for patients using the electronic health system, following PCMH standards.
- Direct non-scheduling calls to appropriate department or extension.
- Respond appropriately to patient inquiries.
- Follow up with patient calls where necessary.
- Will be knowledgeable of LEP policy in order to accurately manage our non-English speaking patients.
- Maintain a friendly, courteous, and professional tone when handling all incoming calls, following SNAP protocol.
- Utilize resources provided for patients with unresolved issues, to include Patient Lines, E.H.R. Messaging, and Patient Advocate.
- Performs other duties as assigned by supervisor.
Skills/Qualifications
- Require, High School Diploma or GED equivalent.
- Detail oriented along with the ability to manage time efficiently.
- Pleasant and professional demeanor and temperament during times of stressful and difficult situations.
- Ability to relate effectively to a diverse group of patients in a professional and courteous manner.
- Computer knowledge is required. Prior call center experience is preferred.
- Must show initiative, independent thinking, and ability to use sound judgment in the absence of specific orders.
- Must show ability to resolve patient or customer concerns within the parameters given by the employer.
- Ability to maintain patient confidentiality.
- Must be able to work independently in a fast-paced environment with regular interruptions
We offer a competitive salary and benefits package including Health, Dental, Vision and Life Insurance, a matching retirement plan, Employee Assistance Program, 11 paid holidays and generous PTO.
-Hourly pay $16.00/hr.
Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women's health center, senior centers, and a full-service pharmacy with lab services on site.
For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.
Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one's own health regardless of the ability to pay.
We are a drug free workplace, and an Equal Opportunity Employer
-
Centralized Scheduler
4 weeks ago
Toledo, United States Neighborhood Health Association Full timeJob DescriptionJob DescriptionSalary: $16.00 an hourCentralized SchedulerNeighborhood Health Association - To answer and direct all incoming calls into the NHA Call Center. For patients desiring to schedule or cancel/reschedule an appointment, accurately schedule the appointment in the electronic health system, using PCMH standards. Maintain a professional...
-
Centralized Scheduler
2 weeks ago
Toledo, United States Neighborhood Health Association Full timeJob DescriptionJob DescriptionSalary: $16.00 an hourCentralized SchedulerNeighborhood Health Association - To answer and direct all incoming calls into the NHA Call Center. For patients desiring to schedule or cancel/reschedule an appointment, accurately schedule the appointment in the electronic health system, using PCMH standards. Maintain a professional...
-
Facilities Coordinator
3 weeks ago
Toledo, United States ProMedica Full timeJob TitleFacilities Coordinator - Centralized Facilities Management - Full Time - DaysCategoryMaintenance and FacilitiesOrganizational UnitProMedica -> ProMedica Toledo Hospital (TH) -> The Toledo Hospital -> Centralized Facilities Mgmt (9023)LocationToledo, OH 43606 US (Primary)Job DescriptionResponsibile for collaborative assessment, planning,...
-
Personal Banker Associate II
17 hours ago
Toledo, United States Fifth Third Full timeMake banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations...
-
Personal Banker Associate II
1 week ago
Toledo, United States Fifth Third Bank Full timeMake banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in...
-
Assistant Central Utility Plant Manager
2 weeks ago
Toledo, United States DTE Energy Full timeDTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century.And as Michigan's largest source of renewable energy, we're creating a cleaner, healthier environment to power our future. We're also serving communities beyond Michigan, where our...
-
Assistant Central Utility Plant Manager
2 weeks ago
Toledo, United States DTE Energy Full timeDTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century.And as Michigan's largest source of renewable energy, we're creating a cleaner, healthier environment to power our future. We're also serving communities beyond Michigan, where our...
-
Toledo, United States ProMedica Health System Full timePOSITION SUMMARY Functioning as a team member within a patient centric care delivery model for high quality and service within the practice setting. Able to proficiently and effectively navigate through multiple information technology platforms and applications. Renders direct patient care services under supervision demonstrating ProMedica’s values to the...
-
Patient Service Coordinator
2 weeks ago
Toledo, United States ProMedica Health System Full timeBeing a part of a large family has advantages. With more than 500 ProMedica Physicians and advanced practice providers, our network is the region’s most complete, with connections to leading hospitals and a wide spectrum of health services. ProMedica Physicians have locations serving northwest Ohio and Southeast Michigan, all working together with a single...
-
Cook / Grill Operator>
3 weeks ago
Toledo, United States Waffle House Full timeWaffle House - 6725 W Central Ave - [Grill Cook / Kitchen Staff / Weekly Pay / PTO + Medical-Dental-Vision-Life] As a Cook/Grill Operator at Waffle House, your responsibilities will include: Preparing food to order, cleaning, handling and storing food using proper methods, performing end of shift duties. Seeking reliable team players that work hard with a...
-
Cook / Grill Operator>
2 weeks ago
Toledo, United States Waffle House Full timeWaffle House - 6725 W Central Ave - [Grill Cook / Kitchen Staff / Weekly Pay / PTO + Medical-Dental-Vision-Life] As a Cook/Grill Operator at Waffle House, your responsibilities will include: Preparing food to order, cleaning, handling and storing food using proper methods, performing end of shift duties. Seeking reliable team players that work hard with a...
-
Family Medicine Physician
3 weeks ago
Toledo, United States Sterling Physician Recruiters Full timeJob DescriptionJob DescriptionFamily Medicine PhysicianJoin expanding outpatient Primary Care practice. Flexible work schedule options: week on/week off OR block schedule (28 days x 10 hour shifts), OR 3-5 days with 8hour/10hour/12hour shifts. Max of 1:3 light phone call. Busy practice supporting a full spectrum (peds to adults) population. Established...
-
Family Medicine Physician
2 weeks ago
Toledo, United States Sterling Physician Recruiters Full timeJob DescriptionJob DescriptionFamily Medicine PhysicianJoin expanding outpatient Primary Care practice. Flexible work schedule options: week on/week off OR block schedule (28 days x 10 hour shifts), OR 3-5 days with 8hour/10hour/12hour shifts. Max of 1:3 light phone call. Busy practice supporting a full spectrum (peds to adults) population. Established...
-
Family Nurse Practitioner
1 week ago
Toledo, United States Sterling Physician Recruiters Full timeJob DescriptionJob DescriptionFamily Nurse PractitionerJoin an expanding outpatient Primary Care practice team. Flexible work schedules, including block/shifts/week on - off, including Saturday coverage. See primarily adults within a fast paced high volume practice. See up to 25 patients per day. Light phone call 1:3. Solid support staff. Cerner EMR....
-
LP Customer Service Associate II
3 weeks ago
Toledo, United States The TJX Companies, Inc. Full timeStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...
-
LP Customer Service Associate II
2 weeks ago
Toledo, United States The TJX Companies, Inc. Full timeStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...
-
Toledo, United States The Curare Group Full timeNorthwest Ohio community in a pleasant rural setting is looking for a provider for outpatient services. You will join an experienced staff with two physicians and two experienced CNP's. There is onsite imaging, mammography, LAB draw station, specialty clinics, dietician, care navigation, Coumadin clinic and referral coordinator. You will use Cerner EMR in a...
-
Toledo, United States The Curare Group Full timeNorthwest Ohio community in a pleasant rural setting is looking for a provider for outpatient services. You will join an experienced staff with two physicians and two experienced CNP's. There is onsite imaging, mammography, LAB draw station, specialty clinics, dietician, care navigation, Coumadin clinic and referral coordinator. You will use Cerner EMR in a...
-
Comprehensive Ophthalmologist
4 weeks ago
Toledo, United States Retina Vitreous Associates Full timeJob DescriptionJob DescriptionRetina Vitreous Associates is a busy, well established group of ophthalmologists, complemented by a staff of eye care professionals to provide multi-specialty services to the greater Cincinnati Ohio area. We are searching for a comprehensive ophthalmologist with the talent to develop and maintain excellent relationships with our...
-
Comprehensive Ophthalmologist
2 weeks ago
Toledo, United States Retina Vitreous Associates Full timeJob DescriptionJob DescriptionRetina Vitreous Associates is a busy, well established group of ophthalmologists, complemented by a staff of eye care professionals to provide multi-specialty services to the greater Cincinnati Ohio area. We are searching for a comprehensive ophthalmologist with the talent to develop and maintain excellent relationships with our...