Bi-Lingual Staffing

2 weeks ago

New York, United States Northwell Health Full time

The Staffing and Home Care Coordinator ensures that the office operates smoothly and efficiently. The role partners with the site Management and Human Resources Supervisor to positively impact the home care services delivery.

Human Resources Responsibilities

* Process all new applicants for Home Health Aide Training Program HHATP and/or Certified Home Health Aide employment by providing entrance exams and applications.
* Screen prospects and schedule Informational Sessions for candidates interested in HHATP training as needed.
* Coordinate onboarding with Corporate HR regarding prospects for new HHATP and pre-certified orientation. Collect all documents required from each candidate.
* Ensure all compliance of new hires with onboarding paperwork and documents are completed in conjunction with clinical and administration prior to the start date.
* Provide weekly reports on the HHA recruitment status of pending and confirmed candidates for HHATP and Pre-Certified orientation to the Supervisor.
* Generate reports from HHA Exchange as needed and when requested. File all documents into employees' personnel files accurately and in a timely manner.
* Assist with special compliance projects and audits when needed.

Home Care Operations Responsibilities

* Provide exemplary customer service for HHAs to assist staff inquiries via walk-in or phone calls regarding PTO time and work schedule.
* Answer telephones via departmental multi-line/Ring Central by the second ring, screen incoming calls, route and/or record messages appropriately.
* Route Home Health Aides issues to the appropriate department.
* Greet visitors, issues temporary badges to cleared visitors, and maintain visitor log.
* Ensure employees, upon entry, are wearing their ID badges.
* Make periodic tours of the grounds and examine possible points of entrance to make sure they are properly secured. Notify security personnel of disruptive visitors.
* Enter authorizations in the scheduling system within the required timeframe.
* Organize and maintain all authorizations electronically, confirming that the scheduling system contains the most recent authorizations.
* Enter weekly manual payments for Home Health Aides.
* Prepare and submit weekly/monthly statistical and productivity reports as required by policy and/or requested by the Supervisor.
* Maintain all delivery and pick up records (i.e. invoices, packing slips, etc.)
* Maintain supplies/PPE inventory by checking stock to determine inventory level; anticipating needed supplies; initiating and expediting orders for supplies; verifying receipt of supplies.
* Prepare and distribute PPE to Field Staff.
* Take minutes at Department meetings.
* Verify visits weekly from duty sheets submitted by Home Health Aides.
* Communicate with staffing coordinators for scheduling/duty sheet discrepancies and conduct duty sheet audits weekly, documenting findings on the approved audit tool.
* File all duty sheets appropriately in designated areas.
* Locate and submit necessary duty sheets as requested by contracts and other regulatory bodies for billing, payment, and auditing purposes.
* Schedule Home Health Aides' in-services and monitor attendance.
* Enter Home Health Aide PTO requests in the scheduling system daily and prepare notification letters of approved/denied PTO.
* Address paraprofessionals' payroll concerns as needed and conduct sessions with paraprofessionals on completing duty sheets and utilizing the telephony system as needed.
* Provide support for Home Health Aides with Electronic Visit Verification Systems.
* Perform other duties as assigned.

QUALIFICATIONS:

Education:

* Associate degree or equivalent experience required.

Experience:

* Must be Spanish speaking
* Minimum of 1-year experience in an office setting.
* Must have the ability to maintain confidentiality and strong attention to detail while working in a fast-paced environment.
* Proficient in Microsoft Office Suite: Word, Excel, and PowerPoint.
* Excellent communication skills written and verbal.
* Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

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